Collector is the liaison between Kimbrell’s Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers.

This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed.

Responsibilities:

Locating and contacting debtors to inquire about their payment status

Minimize objections for payment and suggest available customer-friendly payment options

Update account status and database regularly

Door to door collection

The above list of responsibilities for Collector are subject to change or be added to during the course of employment as the operational needs of the department changes

Requirements:

Cooperative disposition and ability to work in a team setting

Positive attitude

Desire to learn and develop professionally

Attention to detail and the ability to reason and think quickly and effectively

Excellent communication skills

Some experience in collections/outbound and inbound collection preferred but not required. Will train the right candidate

Operating hours vary from Mon - Sat 10am and 6pm and Sundays 11am-7pm

The above listed are the major duties and responsibilities associated with Credit Specialist role; these responsibilities and duties may change during the course of employment.