Job Description
KEY DUTIES & RESPONSIBILITIES:
· Update and maintain customer account information
· Enter new orders and follow up with customers to ensure world class customer care
· Resolve product or service problems by understanding the customer's issue, determining the cause of the issue, clarifying the best solution to solve the problem and expediting a correction or adjustment
· Maintain financial accounts by processing customer adjustments as needed
· Review customer account balances and create order invoices
· Prepare product or service reports by collecting and analyzing customer information
· Contribute to team efforts by accomplishing related results as needed
REQUIREMENTS:
· Minimum 2+ years of working experience in a similar role
· Outstanding listening, comprehension and oral/written communication - including grammar, spelling, punctuation and writing composition skills
· Strong computer skills with knowledge in Microsoft Office Suite
· Precise documentation skills with great attention to detail
· Ability to work independently, prioritize, and problem solve in a fast-paced environment
· Problem solver with an analytical mindset
· Team player, competitive, and egoless
Company Description
Kimco Staffing Services is a rapidly growing, award-winning staffing firm whose purpose is to add real value to our clients and candidates while "Changing lives, One Job at a Time." We have won Best Of Staffing Client and Talent satisfaction awards from Clearly Rated for the last 10 years. Only 2% of staffing companies nationwide receive this recognition! We support our teams, candidates, and clients with strong operational excellence and state-of-the-art industry software platforms.