Job Description

Our client a non-profit organization committed to assisting Orange County Residents with health and human services is looking for a Information and Referral Specialist.  PAY: 16.00/hr LOCATION: Santa Ana JOB DUTIES: 

• Provide information and referral services to clients calling the helpline, email, texting methods, outreach events, or any other means identified
• Connect callers to appropriate resources, empower callers, de-escalate upset callers during crises and/or situations of abuse, trouble-shoot for additional options.
• Follow-up with callers in critical situations to make sure they received the assistance that they needed. If not, provide them with additional resources and help.
• Advocate on behalf of caller’s when needed.
• Provide warm-transfers for domestic violence callers to make sure they get connected to an agency to receive help

MINIMUM REQUIREMENTS INCLUDE:

• Associates or Bachelors Degree 
• Customer Service skills 
• Great Communication and interpersonal skills
• Ability to problem solve 
• Ability to Multitask
• Prior experience providing information and referral services or related experience in the human service field is desirable
• Bilingual a plus

HOW TO APPLY: All qualified applicants are asked to respond to this posting and call Kimco today at 949-757-4600! WHY KIMCO? Kimco Staffing Services is a rapidly growing, award-winning staffing firm whose purpose is to add real value to our clients and candidates while "Changing lives, One Job at a Time".  We have won Best of Staffing Client and Talent satisfaction awards from Clearly Rated for the last 10 years.  Only 2% of staffing companies nationwide receive this recognition! We support our teams, candidates, and clients with strong operational excellence and state-of-the-art industry platforms.

Company Description

Kimco Staffing Services is a rapidly growing, award-winning staffing firm whose purpose is to add real value to our clients and candidates while "Changing lives, One Job at a Time." We have won Best Of Staffing Client and Talent satisfaction awards from Clearly Rated for the last 10 years. Only 2% of staffing companies nationwide receive this recognition! We support our teams, candidates, and clients with strong operational excellence and state-of-the-art industry software platforms.