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Jr Documentation and QCT Specialist

KinderSystems

Jr Documentation and QCT Specialist

Remote, CA
Paid
  • Responsibilities

    WHAT WE DO 

     

    KinderSystems (www.kindersystems.com) provides subsidy management and Early Childhood Education SaaS solutions for child care providers, Head Start programs, and state agencies throughout the United States. Built and supported by industry experts, KinderSystems' innovative platforms share a single goal: allowing users to work smarter and more cost-effectively so that they can focus more on caring for and supporting children and families. Clients find that KinderSystems' platforms enable social service agencies and child care providers to manage cases more efficiently, reduce clerical errors, remove worker frustration, and reduce fraud. 

     

    We are looking for a Jr. Documentation and QCT Specialist to assist the department with creating and managing internal documentation in both English and Spanish. The ideal candidate will have technical writing skills. Secondary responsibilities include reviewing calls, creating knowledge assessments, maintaining a decision tree database, and performing internal training.  

     

    WHAT YOU’LL DO WITH US: 

    •  Responsible for quality, consistency, accuracy, timeliness, and up-to-date status of company documentation, including proposals, manuals, online help, company website, blogs, social media sites, design documents, requirements documents, and project plans 
    • Develops, writes, and edits material for online help, manuals, technical overviews, multimedia presentations, and technical publications related to KinderSystems software applications.  
    • Consults with project managers and software developers to gain knowledge of software applications to create manuals and online help. 
    • Develops and/or assists layout of materials for written and electronic publication. May edit, standardize, or make changes to materials prepared by other writers.  
    • Troubleshoot and work with respective vendors to fix any software issues related to the documentation delivery pipeline.  
    • Assist QCT agents with ensuring that support agents meet company standards and compliance requirements (calls, tickets, & chats) by auditing those interactions. 
    • Learn about our products, and serve as an informal resource for team members with less experience.  
    • Understands QCT department goals, and apply knowledge of client’s needs to ensure best practices and procedures are leveraged.  
    • Handles confidential company data according to policy and guidelines. Adheres to existing security polices and procedures.  
    • Have the flexibility to cover tasks outside of normally scheduled hours when necessary. 
    • Handling customer technical support issues over the phone, chat, or email when necessary.  
    • Undertakes other activities from time to time, as may be required by the Sr. Documentation Specialist or QCT staff, as authorized by the Sr. Documentation Specialist.

      

      

    WHO YOU ARE:

    • Strong interpersonal written and verbal communication in both English and Spanish 
    • Strong analytical and software skills, including Excel and Word
    • Technical writing skills 
    • Experience using multi-authoring tools like MadCap and Flare 
    • 1+ years of experience in working in Quality Control/Quality Assurance for a support center preferred 
    • 2+ years working in a customer service position 
    • Ability to work well with others, manage resources wisely, and effectively communicate with individuals

     

     

    WHAT WE OFFER:

    •  The ability to work anywhere in the United States, with approximately 10% travel
    •  Pay starting at $22-$25/hr, depending on experience
    •  Comprehensive benefits package including health, vision, and dental insurance, starting the first of the month after start date 
    • 401(k) retirement plan, with company match 
    • Paid company holidays and generous PTO 
    • Friendly, supportive, and adventurous environment with a team of engaged colleagues who are all focused on enabling and improving the child care industry for all families.

     

      

    KinderSystems actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. 

     

    All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and complete the required employment eligibility verification form upon hire. In addition, KinderSystems' COVID-19 policy requires all non-remote employees to be fully vaccinated against COVID-19, excluding any approved exemptions, such as for a medical condition or a sincerely held religious belief.