I BELIEVE THAT BETTER CARE BEGINS AT HOME. Compassionate care, uncompromising service and clinical excellence – that’s what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services.

Kindred at Home, and its affiliates delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.

As a Customer Service Representative, you will:

• Make phone calls to clients to evaluate satisfaction level with attendant services.
• Obtain information related to needs that can not be met by the Community Care Service Plan.
• When additional needs of a non-emergency nature are identified obtain verbal consent.
• Refer to the appropriate PHC Liaison for follow-up and referral.
• Potential complaints or emergency situations are referred to the local Community Care office who serves the client for following up.
• Document all calls and maintain per HIPAA requirements.
• Other duties as assigned.

Required Skills

QUALIFICATIONS:

• High School education required, at least two years of college preferred.
• Good communication and problem solving skills required.
• Ability to function in a high stress environment essential.
• Bilingual skills preferred (Spanish).

Required Experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

QUALIFICATIONS:

• High School education required, at least two years of college preferred.
• Good communication and problem solving skills required.
• Ability to function in a high stress environment essential.
• Bilingual skills preferred (Spanish).