Compassionate care, uncompromising service and clinical excellence – that’s what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services.
Kindred at Home, and its affiliates, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.
THIS IS A REMOTE POSITION AND IS POSTED IN MULTIPLE CITIES FOR ONE OPENING.
As a TRAINER, you will be:
- Responsible for creating and conducting training for complete Accounts Receivable, admitting procedures, pre-bill protocols, physician billing, nursing home billing, error codes and MUMMS.
- Manage related expenditures in a fiscally responsible manner in accordance with the Company’s budget.
- Should have expertise in communication and ability to work closely with corporate office to ensure program compliance and employee satisfaction.
- Travel as necessary.
- Abides by and demonstrates the company Mission – Vision – Values through both behavior and job performance on a day-to-day basis.
- Creates training materials and manuals for A/R, admitting procedures, pre-bill protocols, physician billing, nursing home billing, error codes and MUMMS.
- Conducts training sessions at Support Center and field sites.
- Creates and conducts A/R and admitting procedure audits on a regular basis, as needed, to detect trends after Billing Exception Reports are generated.
- Provides follow-up as needed to ensure satisfactory training.
- Creates and conducts MUMMS training including: Patient Menu, A/R, Report Menu, Billing, Masters, Histories, Unify, Extensions and Appendix Items.
- Maintains current compliance standards in all training materials and sessions.
- Establishes and maintains positive working relationships.
- Maintains the confidentiality of patient/client and agency information at all times.
- Participates in staff meetings, department meetings, team meetings, briefings, in-services, committees and other related activities as needed.
- Assures for compliance with local, state and federal laws, Medicare regulations, and established company policies and procedures.
- Meets or exceeds delivery of Company Service Standards in a consistent fashion.
- Conducts all business activities in a professional and ethical manner.
Required Skills
- High school diploma or equivalent.
- Two years hospice billing/collections experience, knowledge of Medicare, Medicaid and commercial insurance, with expertise in at least one of those areas.
- Excellent customer service skills.
- Familiar with MUMMS at the intermediate to advanced level, preferably including up-front/registration and back-end A/R features.
- Knowledge of admitting and A/R procedures.
- Proficient in basic PC skills.
- Microsoft Word and Excel preferred.
- Ability to train.
- Ability to travel extensively.
- Interpersonal skills that promote interdisciplinary collaboration and effective communication.
- Compliance with accepted professional standards and practices.
- Demonstrate excellent observation and communication skills.
- Self-directed with the ability to work with little supervision.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.