I believe that better care begins at home.
Compassionate care, uncompromising service and clinical excellence – that’s what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services.

Kindred at Home, and its affiliates, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.

The PHCA Field Operations Specialist is responsible for all operations within the PHCA branches including Soneto training and compliance with Policies and Procedures.

Training:

• Administers all Soneto training for new hires.
• Trains all Staffing Supervisors on a Soneto Service initiative determined by the Senior
• Available to all staff for Soneto technical issues.
• Works in conjunctions with the PHCA Branch Manager for execution of bi-monthly caregiver
• Development of Caregiver Orientation and oversight of delivery.
• Development of a New Hire training program for PHCA Staffing Supervisors including training
• Development of a New Hire operational training program for PHCA Branch Managers including training materials.

Compliance:

• Provides oversight of branches on an operational level to maintain standard practices
• Responsible for all company compliance initiatives including but not limited to Annual General
• Compliance Training and ongoing education.
• Completes an operational compliance checklist upon each Branch visit.
• Development of Operational Policies and Procedures for the Personal Home Care division.
• Responsible for Branch compliance with aforementioned Policies and Procedures.
• Maintains a document database with up-to-date forms.

Quality Assurance:

• Development and execution of a Quality Assurance Program.
• Performs quarterly operational audits of all branches.
• Creates standards for recruiting and hiring practices.

Miscellaneous:

• Communicates with PHCA Branch Manager on an ongoing basis for operational
• Performs other office functions as time permits and/or as assigned by the Sr Director or
• Available to fill in for Staffing Supervisors when they are out of the office.
• Completes time cards correctly, legibly, thoroughly and on time.

Qualifications:

• High School Diploma or equivalent required, Bachelors Degree preferred.
• Current driver’s license.  
• Must have reliable transportation and insurance.
• Two years previous office experience required.
• Familiar with State and Federal laws pertaining to the industry as well as labor laws.
• Strong communication, interpersonal and organizational skills.
• Extensive telephone use is required.
• Work will be performed in all PHCA branched throughout the country. Travel is required.

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