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Full Time Home Health Registered Nurse $5,000 Sign-On Bonus

NYU Langone

Full Time Home Health Registered Nurse $5,000 Sign-On Bonus

Boynton Beach, FL
Full Time
Paid
  • Responsibilities

    NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to nyulangone.org, and interact with us on Facebook, Twitter, YouTube and Instagram.

     

    POSITION SUMMARY: We have an exciting opportunity to join our team as a FGP Customer Serivice Rep. In this role, the successful candidate Act as a primary contact for NYU Langone patients who have questions about their balances, benefits, and insurance. Answer phone calls and/or electronic messages and follow-up on issues which could include submitting bills, calling insurance, correcting information, making outbound calls to patients, and entering detailed information in the billing system as assigned by management. Follow established protocols/scripts and handle issues in prescribed timelines but use independent judgement to resolve patient inquiries to maintain high-levels of patient satisfaction. The representative will establish and maintain effective relationships with patients and their families via active listening, empathy, rapport, courtesy and professionalism.

    JOB RESPONSIBILITIES:

    • Perform billing tasks assigned by management which includes answering calls, logging call data into Customer Relationship Management (CRM) software, entering data, making outbound calls to patients and following-up on open issues, processes credit card payments, and/or other related responsibilities. Routes calls to other teams as needed.
    • Provide input on system edits, processes, policies, and billing procedures to ensure that we maintain high-levels of patient satisfaction and reduced call volume.
    • Perform daily tasks in assigned work queues and according to manager assignments.
    • Identify payer and provider credentialing issues and address them with management.
    • Follow workflows provided in training classes and request additional training, management assistance, and medical coding expertise as needed.
    • Utilize CBO Pathway and Resources guide to determine the actions needed to resolve patient balances and/or questions.
    • Enter account notes using standard formatting in Epic CRM and/or other systems.
    • Review unpaid balances and unresolved patient inquiries and make outbound calls to patients following established protocols.
    • Ensure that items in assigned work queue(s) are resolved within required timeframes using payer website, billing systems, and CBO pathways.
    • Adhere to general practices, operational policies and procedures, FGP guidelines on compliance issues and patient confidentiality, and regulatory requirements.
    • Communicate with providers, patients, coders, collection agencies, or other responsible persons to ensure that claims are correctly processed by third party payers.
    • Work closely with provider offices on patient issues.
    • Maintain continuous open communication with management via chat, email, phone calls, and in person.
    • Attend assigned workgroups, meetings, and required training classes.
    • Read and apply policies and procedures to make appropriate decisions. Cross cover other areas in the office as assigned by management including Accounts Receivable/Denials or Authorizations.
    • Perform other related duties as assigned.

    MINIMUM QUALIFICATIONS: To qualify you must have a High School Diploma or GED. Experience in customer service, medical billing, accounts receivable, insurance, or related duties; English usage, grammar and spelling; basic math; 2 years experience in a similar role.

    PREFERRED QUALIFICATIONS: Strong critical thinking and effective listening skills Excellent interpersonal, oral and written communication skills Epic systems experience preferred Microsoft Office experience preferred Strong PC skills preferred Recent experience in a major inbound call center preferred Foreign language preferred Some knowledge of CPT and ICD10 preferred Some knowledge of Healthcare / professional billing revenue cycle preferred Professional demeanor and positive attitude required Willingness to work a flexible schedule required Team Oriented required Adaptable to change Self-control and patience Time management skills required Ability to operate under stressful conditions

     

    NYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

    If you wish to view NYU Langone Florida’s EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.

    Required Skills Required Experience