I BELIEVE THAT THE CARE WE GIVE CAN MAKE EVERY MOMENT COUNT.
Compassionate care, uncompromising service and clinical excellence – that’s how our Hospice improves quality of life in the final stages of life. By delivering palliative care by hospice professionals, our patients can spend their remaining days in comfort and peace. Kindred at Home, a division of Kindred Healthcare Inc., is the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services.
Kindred at Home, and its affiliates, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families. We believe that every moment matters. We believe in compassionate care. Most of all, we believe in dignity and respect for each patient we serve.
As a VOLUNTEER COORDINATOR, you will:
- Write policies, procedures and protocols for the volunteer department. Plan and supervise delivery of all volunteer services.
- Recruit, interview and select volunteers. Maintain ongoing documentation of volunteer recruitment efforts.
- Perform all pre-hire and annual HR checks, in coordination with the HR department, on potential and active volunteers.
- Maintain records and files on all volunteer staff.
- Design, conduct and supervise the orientation and training of volunteers.
- Assess and identify volunteers educational needs and implement appropriate programs.
- Responsible for maintaining, revising, editing and disbursing directories, training manuals, volunteer policies and information to volunteers regarding changes.
- Select and assign volunteers to service on the basis of program needs and the volunteers’ interests and skills for newly admitted patient/family, with input from the Interdisciplinary Team.
- Assess and monitor a record-keeping system, which includes services delivered and time involved.
- Assure volunteer program meets or exceeds national, state and accreditation requirements as applicable.
- Encourage up-to-date charting and submission of volunteer progress notes to the office in a timely manner. Notify volunteers when notes are missing.
- Monitor and evaluate volunteers’ performance. Counsel and coach volunteers as necessary.
- Assure volunteers’ compliance with Kindred at Home policies and procedures.
- Plan and conduct routine volunteer training, celebration and reward and/or support meetings as necessary.
- Supervise the development and publication of a volunteer newsletter or other communication
- Maintain a regular flow of correspondence, notices and verbal contacts with volunteers.
- Prepare service and other reports as required by the QAPI Program or Director of Operations.
- Facilitate community awareness and support of Kindred at Home volunteer program. Establishe networks throughout the service area to provide volunteers for specific patient needs and to educate on hospice philosophy and care.
- Complete and/or process initial and ongoing volunteer needs assessments and requests accurately, timely and in a caring fashion.
- Assist patient and family/caregivers in meeting their volunteer needs. Provide additional support to patient and family/caregiver during changes in level of care and other stressful times.
- Participate in at least one memorial service per year on behalf of the hospice’s patients. Encourage volunteers’ participation.
- Share in providing 24-hour, seven-day-a-week coverage to patients/families when necessary.
- Attend death and provides appropriate support at time of death as requested.
- Maintain current licensure certification and continuing education for position as needed.
- Perform other related duties as assigned or requested.
Required Skills
- Bachelor’s degree in related field or equivalent experience.
- Current driver’s license. Must have reliable transportation and insurance.
- Minimum of one year experience in volunteer coordination, preferably in a health care setting.
- Experience in end-of-life care, Hospice/Palliative Care/Bereavement or home care preferred.
- Two years of management and supervisory experience preferred.
- Experience as a volunteer preferred.
Required Experience
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.