The INTAKE COORDINATOR is responsible for the overall coordination of Agency referrals for Medicare and non-Medicare clients under the direct supervision of the Branch Director or Centralized Intake Director. The Intake Coordinator is a resource person for referral sources and works closely with other members of the team to ensure adequate coordination and transition occurs to home health and hospice services. The Intake Coordinator should have extensive knowledge of the regulatory guidelines governing home health and hospice admissions.

CLINICAL

• Receive referrals from physicians, facilities and staff and enter referral in Homecare Homebase (HCHB). Clearly identify who called in the referral.
• Ensure all demographic information is accurate on the referral form based on eligibility (Medicare and non-Medicare requirements).
• Enter Non-Admit information into HCHB with details in coordination notes if no visit was made. Communicates Non-Admit status to referral sources and/or Sales Managers along with the reason for Non-Admission.
• May be required to perform patient visits and /or participate in on-call rotation.
• Function as staff nurse PRN if applicable.

ADMINISTRATIVE

• Follow up on automated eligibility alerts.
• Communicates with the Billing Manager if the insurance carrier is not Medicare to ensure verification of benefits occurs. Communicates benefit information with referral source as necessary.
• Scans referral paperwork into HCHB timely to ensure that it is made available to field staff.
• Communicates acceptance of referrals clearly with referral sources.
• Dedicated to Hope, Healing and Recovery
• Review and follow up on entitlement verification issues.
• Update Homecare Homebase (HCHB) and computer software as necessary

REQUIRED EXPERIENCE/SKILLS:

• Graduate of an approved school of professional nursing, RN or LVN / LPN and licensed in the state in which he / she currently practices.
• Must possess a minimum of two years’ experience in the health care industry and one year experience in home health.
• Experience with Intake responsibilities and working with a multi-location agency.
• Must be currently licensed in the State of employment if applicable.
• This role requires full COVID-19 vaccination.

Required Skills

TOGETHER, WE CAN RAISE THE BAR ON HOME HEALTHCARE

Kindred at Home, soon becoming CenterWell™ Home Health, is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.

As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.

PART OF HUMANA’S HOME SOLUTION BUSINESS

Kindred at Home, soon becoming CenterWell Home Health, cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.

CARING FOR PEOPLE WHO CARE FOR OUR PATIENTS

Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.

WORLD-CLASS EMPLOYEE BENEFITS

• Competitive pay and benefits package
• 50% matching 401(k) contributions up to 6%
• Career advancement opportunities
• Tuition reimbursement program
• Advanced Continuing Education (CE) accredited training

Required Experience

JOIN OUR TEAM!

Check out our video to get a glimpse of a day in the life of our Home Health team - Home Health

TO LEARN MORE, PLEASE APPLY ONLINE.  OUR RECRUITERS ARE READY TO HELP YOU START A NEW AND REWARDING CAREER WITH KINDRED AT HOME.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

TOGETHER, WE CAN RAISE THE BAR ON HOME HEALTHCARE

Kindred at Home, soon becoming CenterWell™ Home Health, is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.

As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.

PART OF HUMANA’S HOME SOLUTION BUSINESS

Kindred at Home, soon becoming CenterWell Home Health, cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.

CARING FOR PEOPLE WHO CARE FOR OUR PATIENTS

Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.

WORLD-CLASS EMPLOYEE BENEFITS

• Competitive pay and benefits package
• 50% matching 401(k) contributions up to 6%
• Career advancement opportunities
• Tuition reimbursement program
• Advanced Continuing Education (CE) accredited training