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Client Care Supervisor

Kindred At Home

Client Care Supervisor

Daly City, CA
Full Time
Paid
  • Responsibilities

    I BELIEVE THAT BETTER CARE BEGINS AT HOME. Compassionate care, uncompromising service and clinical excellence – that’s what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services.

     

    Kindred at Home, and its affiliates, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.

     

    The PHCA (PERSONAL HOME CARE ASSISTANCE) CLIENT CARE SUPERVISOr is responsible for Quality Assurance of services provided in the home as well as relationship management of clients and PCAs for quality purposes.  Serves as a member of the leadership team of the Branch.

     

    • Complete and document all Supervisory Visits for the Branch in compliance with the schedule outlined in the PHCA Policies and Procedures.
    • Point of contact for customer service for clients and Personal Care Attendants (PCAs).
    • Communication with client/responsible party for coordination of service plan.
    • Introduction of new PCAs for all schedule changes with clients.
    • Auditing of client files to insure compliance with all contracts.
    • Responsible for all on-site management of PCA in client’s homes. Works in conjunction with the PHCA Staffing Manager to address performance issues.
    • Planning and execution of monthly PCA trainings.
    • Co-manages PHCA Staffing Manager with recruiting, hiring and onboarding of employees.
    • Responsible for collecting documents to submit claims for Long Term Care Insurance clients.
    • Branch communication: send out birthday, sympathy cards to PCAs and Clients.
    • Management of the Branch Employee of the Month Program.
    • Documents all client and PCA communications in Soneto.
    • Assists PHCA Staffing Manager with data entry and scheduling in Soneto.
    • Communicates with  PHCA Branch Manager  on an ongoing basis for operational  and service improvements.
    • Performs other office functions as time permits and/or as assigned  by  the Sr. Director or designee.
    • Available to fill in for Staffing Supervisors when they are out of the office.
    • Completes time cards correctly, legibly, thoroughly and on time.

    Required Skills

    • High School Diploma or equivalent required. Bachelor’s degree preferred.
    • Current driver’s license. Must have reliable transportation and insurance. 
    • Current Certified Nurse Assistance license preferred.
    • Two years previous experience providing direct care to clients in a home setting.
    • Two – five years supervisory experience preferred.
    • Familiar with State and Federal laws pertaining to the industry as well as labor laws.
    • Strong communication, interpersonal and organizational skills.
    • Extensive telephone use is required.
    • Local car travel is required.
    • Must read, write and speak fluent English.

    Required Experience

    ~MON~

  • Qualifications
    • High School Diploma or equivalent required. Bachelor’s degree preferred.
    • Current driver’s license. Must have reliable transportation and insurance. 
    • Current Certified Nurse Assistance license preferred.
    • Two years previous experience providing direct care to clients in a home setting.
    • Two – five years supervisory experience preferred.
    • Familiar with State and Federal laws pertaining to the industry as well as labor laws.
    • Strong communication, interpersonal and organizational skills.
    • Extensive telephone use is required.
    • Local car travel is required.
    • Must read, write and speak fluent English.