The REGIONAL DIRECTOR OF OFFICE OPERATIONS primary responsibility is to ensure compliance and clinical quality are embedded in the company’s procedures, ensure that each branch is operationally efficient, and ensure that patients are provided with the highest level of customer service. The Regional Director of Office Operations assist the region with the implementation, application and adherence to business processes. The position ensures his/her region(s) are meeting company expectations for organizational business metrics, ineligible claims, and following company operational processes and procedures. This position also recommends and implements improvement methodologies as needed to assist the location.

ESSENTIAL FUNCTIONS:

• Provides first line Homecare Homebase support to include questions and troubleshooting
• Proactively identifies issues impacting patient care and/or office operations
• Participates in administrative staff meetings, committees, and special projects, and seeks additional responsibilities.
• Recommends new approaches to effect on-going continual improvements to processes, policies, procedures, and documentation
• Partners with operational leadership to ensure core business metrics are sustained for the region by:
  • Reviewing processes, ensuring compliance, and facilitating implementation of improvement methodologies to support compliance with federal/state/local/Company standards and achievement of operational goals and efficiencies.
  • Evaluating negative trends in performance within areas to support plan to meet specific, identified objectives in performance metrics and assists location managers in the development of action plan to resolve local issues.
• Provides education and training on company processes and procedures related to operations as well as on Homecare Homebase to branch management and clinicians in settings ranging from one-on-one sessions to group facilitation to in person training as well as virtual training
• Supports system implementation for acquisitions and branch growth strategies
• Provides daily, weekly, monthly, quarterly and annual reports as requested
• Manages special projects and assignments as requested from supervisor

REQUIRED EXPERIENCE/SKILLS:

• Bachelor’s Degree preferred or the equivalent related work experience
• Requires minimum 3 years’ experience working with home health and/or hospice operations
• Knowledge of home health and/or hospice rules, regulations and CoP’s preferred
• Experience in planning, leading, and directing complex operational initiatives required
• Homecare Homebase software experience preferred
• Ability to work with confidential information
• Adheres to Organization’s Policy and Procedures
• Knowledge of home health and/or hospice regulatory and administrative requirements
• Excellent analytical and problem solving skills
• Participates in working groups, councils and committees
• Able to work independently or as member of a team
• Requires strong and proactive leadership skills
• Strong verbal, written, and interpersonal communication skills
• Detail and deadline oriented with the ability to prioritize and multi-task
• Able to follow written process
• Flexible and responsive to changing business needs
• Must read, write and speak fluent English
• Must have good and regular attendance
• Fluent competence in computer/smart phone navigation
• Working knowledge of Microsoft products (to include Outlook, Word, Excel, and PowerPoint)
• Approximate percent of time required to travel: 50% minimum with additional travel as needed for projects/assignments
• Performs other related duties as assigned
• This role requires full COVID-19 vaccination

Required Skills

TOGETHER, WE CAN RAISE THE BAR ON HOME HEALTHCARE

Kindred at Home, soon becoming CenterWell™ Home Health, is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.

As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.

PART OF HUMANA’S HOME SOLUTION BUSINESS

Kindred at Home, soon becoming CenterWell Home Health, cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.

CARING FOR PEOPLE WHO CARE FOR OUR PATIENTS

Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.

WORLD-CLASS EMPLOYEE BENEFITS

• Competitive pay and benefits package
• 50% matching 401(k) contributions up to 6%
• Career advancement opportunities
• Tuition reimbursement program
• Advanced Continuing Education (CE) accredited training

Required Experience

JOIN OUR TEAM!

Check out our video to get a glimpse of a day in the life of our Home Health team - Home Health

TO LEARN MORE, PLEASE APPLY ONLINE.  OUR RECRUITERS ARE READY TO HELP YOU START A NEW AND REWARDING CAREER WITH KINDRED AT HOME.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

TOGETHER, WE CAN RAISE THE BAR ON HOME HEALTHCARE

Kindred at Home, soon becoming CenterWell™ Home Health, is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.

As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.

PART OF HUMANA’S HOME SOLUTION BUSINESS

Kindred at Home, soon becoming CenterWell Home Health, cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.

CARING FOR PEOPLE WHO CARE FOR OUR PATIENTS

Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.

WORLD-CLASS EMPLOYEE BENEFITS

• Competitive pay and benefits package
• 50% matching 401(k) contributions up to 6%
• Career advancement opportunities
• Tuition reimbursement program
• Advanced Continuing Education (CE) accredited training