The Cloud Operations Engineer, Cloud Services assists in the support and management of the software components of the Kofax Cloud Solutions technology stack.  Engineers are expected to provide first-class system operation and support to the Kofax Software cloud enterprise. 

APPLICATION OPERATION DUTIES

• Attend to escalations from 2nd line Support where combined technical understanding, platform, process and application knowledge is needed.
• Technical Application and Customer deployment

CLOUD PLATFORM OPERATIONS

• Monitor system status, activity, performance metrics and capacity

• Participate in weekly on call rotation

• Maintain current system patches and updates

• Be first line of contact for daily operations towards our vendors

• Maintain up-to-date records of all system assets and licenses

• Manage storage volumes and resources effectively

• Monitor the elasticity of cloud solutions and report irregularities and identify possible incidents

• Monitor vendor performance periodically to ensure that service levels and commitments are being met by both sides

• THIS POSITION IS CURRENTLY REMOTE -

WHILE THE JOB DESCRIPTION DESCRIBES WHAT IS ANTICIPATED AS THE REQUIREMENTS OF THE POSITION, THE JOB REQUIREMENTS ARE SUBJECT TO CHANGE BASED UPON ANY CHANGING NEEDS AND REQUIREMENTS OF THE BUSINESS.

Required Skills Required Experience

This position requires the following education and experience:

• Working experience with either AWS or Azure or both
• Working experience with Linux and or Windows Server
• Information Technology-related college degree or equivalent work experience;
• Experience with SQL Server;
• Comprehensive understanding of networking protocols, technologies, and LAN/VLAN configurations
• Strong technical, analytical, and problem-solving skills;
• Excellent written, verbal, and organizational skills;
• Troubleshoot issues expediently;
• Work collaboratively as part of the Cloud team;
• Escalate support with outside consultants/vendors when necessary;
• Transfer technical knowledge to other team members;
• Prioritize and manage multiple tasks while remaining detail-oriented;
• Communicate, in writing and orally, in a professional fashion
• Accurately and professionally document all work.

KOFAX, INC. IS AN EQUAL OPPORTUNITY EMPLOYER M/F/DISABILITY/VETS

• Knowledge of features and benefits of Credit Union products and services in order to solicit, explain, and discuss with members. This information may be acquired through on-the-job and formal training programs.
• Strong communication skills (written and orally).
• Strong customer/member service skills.
• Ability to analyze member’s financial needs and provide related information and/or data to demonstrate the benefits.
• Ability to listen, observe and interpret people and situations.
• Ability to analyze and solve problems.
• Ability to interact with staff, members and others encountered in the course of work.
• Ability to learn and apply new information or skills.
• Ability to perform highly detailed work on multiple, concurrent tasks.
• Ability to use math and apply mathematical reasoning and abstract statistical concepts.
• Work under intensive and competing deadlines.