Job Description

Kinetic Personnel Group is currently recruiting for a Loan Servicer for a large private mortgage bank. This mortgage company has over 2,500+ employees (users) and multiple branch offices across the country. This fast-growing mortgage company is renowned for its flexibility and being a great place to work.

Responsible for post-funding customer service and daily operations of all servicing related issues. Ensure compliance with all service related company and investor policies and procedures. The duties for Loan Servicer include, but are not limited to, those described below.

JOB SUMMARY:

Responsible for post-funding customer service and daily operations of all servicing related issues. Ensure compliance with all service related company and investor policies and procedures. The duties for Loan Servicer include, but are not limited to, those described below.

RESPONSIBILITIES

• Liaises between the company and its primary banks when placing stop payments relating to borrower payoffs.
• Posts purchase advice loan sales activity to database, alerting supervisor of sale pricing issues.
• Prepares and transmits formal goodbye letters to customers.
• Maintains department procedures and communicates with clients to assure efficient transfer of existing and new loans, accurate payment or certification of payments received, timely reporting and remitting to investors and clients, and assistance to Secondary Marketing department to provide prudent collection and/or liquidation of collateral and management of real estate owned, as requested.
• Assists Secondary Marketing department to ensure that the company’s servicing policies are in compliance with all federal and state agencies in addition to FNMA/FHLMC, GNMA, and private investors.
• Researches and develops automated systems to improve efficiency levels.
• Reviews, updates, and implements procedures for special loan servicing as it arises (adjustable rate mortgages, buy down loan, bi-weekly payments, etc.)
• Oversees responses to customer complaints, both formal and informal, researching each case and preparing transmittal for customer affairs.
• Processes payoff demands and credit card charges relating to loan servicing and other internal charge requests as submitted.

QUALIFICATIONS

• One to two years of experience with mortgage loan documentation and/or loan processing.
• Working knowledge of regulations and guidelines governing mortgage servicing.
• High school diploma
• Bi-Lingual a plus

SKILLS:

• Strong interpersonal-communication and business-relationship skills.
• Detail oriented with strong organizational and follow-through skills.
• Excellent analytical, written and verbal communication skills.
• Technologically proficient in MS windows software.
• Proven negotiating skills and forecasting capabilities.

EDUCATION:

• High school diploma or equivalent

Company Description

We are Kinetic Personnel Group! As our name implies, we are dedicated to keeping your career in motion by connecting exceptional candidates with great companies. We work with companies across a variety of industries both, locally and nationwide to keep their businesses moving forward. Our customers are established Organizations; large and small; in the private, public, and municipalities sectors. We partner with them to staff for a broad range of positions and across various functionalities, such as: Accounting/Finance Information Technology Healthcare Sales/ Customer Service Engineering Disciplines Manufacturing Administration Logistics