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Healthcare Call Center Rep (Member, Provider, Administrative)

Kinetic Personnel Group

Healthcare Call Center Rep (Member, Provider, Administrative)

Ontario, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Kinetic Personnel Group is currently recruiting for multiple positions for a Healthcare Call Center – a public health agency in the Ontario area. This multibillion-dollar nonprofit is renowned for its work in the community and being a great place to work.

    These positions range from Member Service Representative, Administrative Assistant, Provider Services Representative, UM Transportation Coordinator Care Coordinator, and other healthcare call center positions.

    Job Duties:

    • Communicate with contracted and non-contracted clients/members by providing information and assistance as appropriate.
    • Assist members/clients s with interpreting Member eligibility and benefit information
    • Successful completion Call Center training,
    • Active participation in continuous training,
    • Follow required call scripts and QA requirements.
    • Handle an average of 65 inbound/outbound calls per day.
    • Strict adherence to specific work schedule and company attendance and punctuality policy.
    • Document timely and accurate of all calls received. Over 100% call documentation is required

    Job Requirements:

    • High School Diploma or GED (will be verified)
    • 1 year of Healthcare Call Center experience (Dialer experience, Collections experience)
      • Or 2 years of Call Center experience (any industry) with 2 years of healthcare industry experience
    • Type 35 WPM (pass assessment
    • Basic MS Office/computer skills
    • Excellent customer service and communication verbal/written skills
    • Must pass a criminal background check and drug test per healthcare federal and state regulations

    Bonus requirements (preferred)

    • Knowledge of Medicare and / or Medi-CAL preferred
    • Knowledge of CPT, ICD-9, ICD-10 coding preferred

    Company Description

    We are Kinetic Personnel Group! As our name implies, we are dedicated to keeping your career in motion by connecting exceptional candidates with great companies. We work with companies across a variety of industries both, locally and nationwide to keep their businesses moving forward. Our customers are established Organizations; large and small; in the private, public, and municipalities sectors. We partner with them to staff for a broad range of positions and across various functionalities, such as: Accounting/Finance Information Technology Healthcare Sales/ Customer Service Engineering Disciplines Manufacturing Administration Logistics