Job Description

We currently have an immediate opportunity for an Assistant Customer Service Manager with a busy manufacturer in Huntington Beach, CA.

This is a direct hire opportunity, $52,000/annually.

JOB SUMMARY: This position is responsible for supervising the activities of the customer service department, ensuring internal and external customer satisfaction. Maintains department compliance through the coordination of activities between Management, Manufacturing, Shipping, Accounting, Sales and Purchasing.

ESSENTIAL FUNCTIONS:

1. Monitors and assigns work to customer service representatives while performing all the tasks of a customer service representative.
2. Guides and directs customer service team towards achieving operational goals.
3. Maintains communication with customers via e-mails, phone calls, mail, etc.
4. Trains, coaches, and mentors’ employees to deliver premier class customer service.
5. Provides leadership and direction to all team members.
6. Evaluates employee performance.
7. Ensures that the customer calls are handled/answered in a timely and accurate fashion.
8. Educates customers about organization’s products or services.
9. Maintains in-depth working knowledge of the company’s products and processes.
10. Demonstrates ability to satisfy customer requirements in a professional manner while adhering to corporate policies.
11. Resolving customer issues to their overall satisfaction.
12. Acts as liaison with other departments for order and service completion in a timely manner.
13. Makes recommendations to management concerning staff and improvement of procedures.

EDUCATIONAL BACKGROUND AND WORK EXPERIENCE:

1. Bachelor’s degree and applicable work experience.
2. Must be self-motivated and possess the desire for self-development.
3. Strong communication, interpersonal, and critical thinking skills.
4. Four to five (4-5) years Customer Service Supervisor experience

Company Description

We are Kinetic Personnel Group! As our name implies, we are dedicated to keeping your career in motion by connecting exceptional candidates with great companies. We work with companies across a variety of industries both, locally and nationwide to keep their businesses moving forward. Our customers are established Organizations; large and small; in the private, public, and municipalities sectors. We partner with them to staff for a broad range of positions and across various functionalities, such as: Accounting/Finance Information Technology Healthcare Sales/ Customer Service Engineering Disciplines Manufacturing Administration Logistics