Job Description

We currently have an immediate opportunity for a Customer Service Rep with a busy manufacturer in Huntington Beach, CA. The Customer Service Rep will be responsible for the following: Receives and administers the complete process of purchase orders and communicates with appropriate internal departments for accurate order processing, to ensure customer satisfaction. Relays pertinent order information to customers.

ESSENTIAL FUNCTIONS:

1. Receives and responds to requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers and distributors. Achieves and maintains rapport with customers and works to give them the best possible service. Including transferring requests for special items to the Quotes Department.
2. Uses Navision operating system to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders.
3. Handles the needs of sales representatives and customers by designated territories.
4. Checks with Accounts Receivable concerning credit status of customer when necessary.
5. Maintains files of active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes.
6. Prepares paperwork as indicated during training, to be given to the department supervisor when needed for credit or debit to be issued.
7. Handles government orders as a backup when necessary.
8. Contact’s customers or customer representatives to ascertain data omitted on orders.
9. Works with Manufacturing and Shipping to obtain schedule date for specific orders and communicates this information to the customer.
10. Tracks orders to ensure that they are shipped according to schedule.
11. Notifies supervisor or manager of any potential safety hazards.
12. Performs other tasks and duties as assigned by supervisor.

EDUCATION BACKGROUND AND WORK EXPERIENCE:

1. High school diploma and applicable work experience.
2. Typing skills (40 WPM +) and some knowledge of data entry is necessary.

Company Description

We are Kinetic Personnel Group! As our name implies, we are dedicated to keeping your career in motion by connecting exceptional candidates with great companies. We work with companies across a variety of industries both, locally and nationwide to keep their businesses moving forward. Our customers are established Organizations; large and small; in the private, public, and municipalities sectors. We partner with them to staff for a broad range of positions and across various functionalities, such as: Accounting/Finance Information Technology Healthcare Sales/ Customer Service Engineering Disciplines Manufacturing Administration Logistics