Job Description

We currently have a Customer Service opening for a manufacturer of industrial powders and coatings in Santa Fe Springs, CA. The Customer Service Representative is responsible for managing different company accounts and assisting the clients from start to finish with their orders. The Customer Service will primarily handle bills of lading and sales order entry. Will also be responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

PRIMARY RESPONSIBILITIES

Resolve customer complaints via phone, email, and mail

Managed the product until it has been shipped out and billed to the client

Greet customers warmly and ascertain problem or reason for calling

Place or cancel orders.

Suggest solutions when a product malfunctions.

Utilize computer technology to handle high call volumes.

Close out or open call records

REQUIREMENTS

Proficient in MS Office- Outlook, Word, and Excel

Excellent verbal and written skills

Familiar with order entry and manufacturing processes

Must also have strong communication and problem solving skills, and the ability to handle high stress and multitasking.

Bilingual Spanish

Company Description

We are Kinetic Personnel Group! As our name implies, we are dedicated to keeping your career in motion by connecting exceptional candidates with great companies. We work with companies across a variety of industries both, locally and nationwide to keep their businesses moving forward. Our customers are established Organizations; large and small; in the private, public, and municipalities sectors. We partner with them to staff for a broad range of positions and across various functionalities, such as: Accounting/Finance Information Technology Healthcare Sales/ Customer Service Engineering Disciplines Manufacturing Administration Logistics