Job Description

Electrical manufacturing company has an immediate opening for a Customer Service Representative. The Customer Service representative will be supporting business customers over the telephone and email. The customer service representative must have experience working with business customers and providing friendly and professional service.

SCHEDULE: 8AM - 5PM Monday - Friday 

PAY: $18 + D.O.E

RESPONSIBILITIES:

• Respond to high volume of phone, fax and email inquires regarding company product lines.
• Responsible for processing orders with a high degree of accuracy.
• Provide estimates and quotes for prospective and existing customers.
• Working on Bill of Materials (B.O.M's) 
• Processing return material authorizations (RMAs).
• Maintains customer database by entering new customers and updating existing customers.
• Works and coordinates with outside sales representative to keep account activities up to date.
• Investigates and resolves customer problems with deliveries, freight or any other concerns.
• Other duties duties assigned by Sales Manager.

REQUIREMENTS:

• Minimum of 2 years' experience in a manufacturing customer service role.
• Minimum of 2 years' experience processing orders and providing quotes.
• Experience with MAS/SAGE 100 is a plus but not required 
• Experience with SAP100 is a plus but not required 
• Must have excellent verbal and written communication.
• Must have a high degree of attention to detail.

Company Description

We are Kinetic Personnel Group! As our name implies, we are dedicated to keeping your career in motion by connecting exceptional candidates with great companies. We work with companies across a variety of industries both, locally and nationwide to keep their businesses moving forward. Our customers are established Organizations; large and small; in the private, public, and municipalities sectors. We partner with them to staff for a broad range of positions and across various functionalities, such as: Accounting/Finance Information Technology Healthcare Sales/ Customer Service Engineering Disciplines Manufacturing Administration Logistics