Job Description
Customer Service Representative/ Tech Support
The Customer Service Representative/ Tech Support interacts with customers by phone or in person; this position assists in account management, takes sales orders and maintains relationships with current and potential customers. The ideal candidate demonstrates excellent customer service, communication skills and dependable.
RESPONSIBILITIES:
- Answers high volume phone calls and/or emails; technical questions, sales, pricing, custom order, order status, etc.
- Obtains and processes sales orders, returns, and service/maintenance requests.
- Effectively communicates with customers regarding sales order status, shipping, and/or account status.
- Resolves customer service and sales concerns/issues, account status and/or billing.
- Coordinates customer/order needs with other departments; I.e. Accounting and Shipping.
- Maximizes opportunities in expanding sales, recommends products by analyzing customer needs. .
- Contributes to team efforts.
- Maintain high level of confidentiality of customer records.
QUALIFICATIONS:
- 3+ years of customer service/inside sales, product knowledge and strong technical understanding of automotive suspensions.
- Microsoft Office knowledge
- Computer and strong typing skills
- Excellent communication; writing and verbal skills
- Able to pass pre-employment testing
DESIRABLE:
Mechanical background
Off-road experience
Company Description
King Shock Technology, Inc. is a manufacturer of automotive shock absorbers and performance race products.