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Customer Service Representative/ Tech Support OFF

King Shock Technology, Inc.

Customer Service Representative/ Tech Support OFF

Garden Grove, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Customer Service Representative/ Tech Support The Customer Service Representative/ Tech Support interacts with customers by phone or in person; this position assists in account management, takes sales orders and maintains relationships with current and potential customers. The ideal candidate demonstrates excellent customer service, communication skills and dependable.

    RESPONSIBILITIES:

    • Answers high volume phone calls and/or emails; technical questions, sales, pricing, custom order, order status, etc.
    • Obtains and processes sales orders, returns, and service/maintenance requests.
    • Effectively communicates with customers regarding sales order status, shipping, and/or account status.
    • Resolves customer service and sales concerns/issues, account status and/or billing.
    • Coordinates customer/order needs with other departments; I.e. Accounting and Shipping.
    • Maximizes opportunities in expanding sales, recommends products by analyzing customer needs. .
    • Contributes to team efforts.
    • Maintain high level of confidentiality of customer records.

    QUALIFICATIONS:

    • 3+ years of customer service/inside sales, product knowledge and strong technical understanding of automotive suspensions.
    • Microsoft Office knowledge
    • Computer and strong typing skills
    • Excellent communication; writing and verbal skills
    • Able to pass pre-employment testing

    DESIRABLE:

    Mechanical background

    Off-road experience

    Company Description

    King Shock Technology, Inc. is a manufacturer of automotive shock absorbers and performance race products.