LOVE PEOPLE & SOLVING PROBLEMS? BETTER YET... PREVENTING PROBLEMS FROM HAPPENING?

Signarama is the world's largest sign franchise. As an Essential Business in this $54 BILLION INDUSTRY, signs are needed more than ever during this COVID-19 crisis and we are safely expanding our team in West Los Angeles, CA. 

We are seeking experienced sign industry customer service representatives dedicated to ensuring a positive client experience.

If you are a professional people-person with a strong desire to assist clients to get the most out of our services, we are the place for you!

PREVIOUS SIGN INDUSTRY EXPERIENCE REQUIRED

The Customer Service Representative - officially Client Accounts Specialist (CAS) - is a key role within a Signarama location. The CAS is essentially the in-house representative for our clients and is responsible for making sure each client’s branding requirements are fully met by:

• ensuring sales representatives accurately convey client requirements to our production team, 
• monitoring the progress of projects to ensure timely production and 
• providing excellent communication to our clients.

Our compensation is competitive, our workplace is safe and we provide full medical benefits after a probationary period.

REQUIREMENTS:

• A warm, friendly, caring demeanor
• Self-motivated, with high energy and an engaging level of enthusiasm
• Strong problem identification and objection resolution skills
• Ability to keep track of many projects – multi-tasker and organized
• Excellent communications skills
• Complete familiarity and proficiency with all Office 365 products
• Confidence and comfort with learning new software
• Professional demeanor and appearance
• Previous Sign Industry Experience
• A joy for working in the sign industry
• Dependable
• Attention to Detail
• A Positive Attitude
• A Team Player

ESSENTIAL RESPONSIBILITY AND DUTIES: ENSURE CLIENT SATISFACTION

• Answering phone calls and emails
• Responding to all inquiries expeditiously
• Routing calls and emails to the appropriate person
• Greeting clients and guests (not during COVID - our offices are closed to the public)
• Generating Estimates
• Managing the Sales Process from beginning to Successful End

COMPENSATION: Base plus commission plus bonuses

BENEFITS after 90 days of full time employment.

ABOUT US: Signarama Santa Monica | West LA | South Bay serves as the brand building and visibility expert throughout Los Angeles county. We don't just sell signs... just about anyone can do that. We sell on-time quality! We deliver multiple products and services to serve as solutions for businesses to increase customers and build brand awareness. Every Signarama store is independently owned and operated by highly trained experts who serve their local community. Signarama Santa Monica, West LA and South Bay are owned and operated by Kinney Custom Signs, Inc.