Job Description

About Us

Our management company currently operates more than 70 privately owned consumer lending stores specializing in short term cash advances with locations in Alabama, Georgia, South Carolina and Tennessee. Each store operates under small loan license issued by the State. Our organization continues its planned expansion of locations in these targeted markets of the Southeastern U.S. as opportunities are developed and identified. We are currently seeking Managers in Training and Customer Service Representatives.

Job Description

Customer Service Representatives (CSR) are responsible for the successful daily operation of their office as directed by the Manager. Duties include but are not limited to:

• Customer Service

• Telephone Collections

• Processing Credit Applications

• Maintaining Customer Account Records

• Loan Closing & Payment Processing

• Cash Drawer Accuracy & Security

• Customer Mail & Telephone Solicitation

• Outside Marketing

• Daily Banking Activities

• General Office & Administrative Duties

Managers in Training (MIT), after demonstrating competency at the duties of a CSR, will be trained to assume the effective responsibilities of a Manager. Advancement depends upon the individual's demonstrated desire, performance, and capabilities in conjunction with the company's available opportunities.

Experience & Compensation

Customer relationship experience, in which ongoing relationships with customers are successfully managed over months or years, is preferred. All ambitious self-starters with a great personality and strong people skills will be considered. Telephone skills are required.

Customer Service Representative: No experience is required, however the highly qualified applicant will have experience with consumer financial services or collections. Any type of management experience is also highly qualifying. Customer Service Representatives start at $11 - $12 per hour base pay depending on experience and ability, and are eligible for monthly bonus up to $1,200.

Manager in Training: One or more years previous full-time work experience in customer service, retail, financial, property management, hospitality, or other service driven industry with staff training or leadership position experience. Manager Trainees start at $12 - $13 per hour base pay depending on experience and ability, also eligible for monthly bonus up to $1,200.

Benefits offered by the organization include:

• Group Health Insurance Program

• Life Insurance (paid and voluntary)

• Paid holidays

• Paid vacation

• Paid personal/sick time

Job Requirements and Qualifications

• A drug test and background check are performed on all employees

• Employees must be able to work during business hours or as scheduled

• Business hours are generally Monday through Friday, 9 am to 6 pm, but additional work scheduled beyond regular business hours may be required to meet business goals