Job Description
KIOXIA America Inc., formerly Toshiba Memory America Inc., is looking for a SR ENGINEER, CUSTOMER TECHNICAL SUPPORT to assist the CTS department.
Responsibilities :
- Engage/interact with local OEM customer engineers of multiple disciplines and serve as the first point of contact through all stages of product qualification and sustaining support activities
- Assist in authoring technical documents and delivering them to our OEM Customers as well as our internal engineering teams
- Work with our customer and Japanese-based teams to develop joint qualification plans, determine required equipment and develop schedules to meet our customer's requirements
- Build and maintain active Action Items lists during the qualification process to enable synchronous communications with our Marketing, Sales, Engineering and Product Planning Teams
- Perform preliminary failure analysis on drives which fail during qualification and of drives returned due to urgent field issues. Track status on drives and monitor FA activity to closure which includes generating reports and provide timely updates to both our OEM and internal support teams
- Perform other duties related to the support of our large OEM customer in the West Coast CTS Region