Job Description

KIOXIA America Inc., formerly Toshiba Memory America Inc., is looking for a Help Desk - IT Specialist to assist the IT Department. The ideal candidate will be responsible for day-to-day problem resolution relating to PCs, Microsoft applications (Word, Excel, etc.) as well as other types of applications such as Visio, Adobe, etc., first level network issue resolution, and project implementation as needed.

The following is a summary of the essential functions for this job. Specific activities may vary periodically. In this contract role, the Helpdesk Specialist will perform the following duties:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Install and deploy software/end user devices as needed.
• Conduct end user device imaging efficiently.
• Conduct asset inventory related matters.
• Follow up with customers to ensure issues are resolved.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodates clients job modifications by recommending devices and techniques.
• Improves system performance by identifying problems and recommending changes.
• Project implementation of Windows 11 upgrade and Microsoft 365 rollout/support.
• Manage Help Desk tickets in a timely manner.
• Perform other duties as necessary.

Qualifications

• Bachelor’s degree preferred, but not required. Plus 3-5+ years relevant experience in supporting users in a help desk/technician role.
• Knowledge of Windows 10 and 11, M365 services such as Teams, Microsoft. Office, Exchange Online, SharePoint Online, and other M365 applications.
• Experience with AD, LAN/VPN, PC troubleshooting repair, VOIP, web conferencing tools, end user device building/replication/troubleshooting.
• Proficient with IOS, Android mobile device operating system, and exceptional PC literacy.
• Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Ability to work independently and/or team structure as needed.
• Experience in advanced troubleshooting and problem solving. Ability to diagnose and resolve computer technical issues.
• Strong organizational skills including ability to multi-task and excellent follow-up.
• Ability to lift up to 50 lbs unassisted.
• Exceptional customer service skills, phone skills, verbal & written communication skills, with a strong focus on excellence and quality of work.

Additional Information

Req# 2162; #LI-CB1

The expected salary for this position is $76,866.00 - 123,033.00.

At KIOXIA, we value the following:

• Investment in you
  • Offering opportunities for career growth and personal development training
• Open-minded management
  • Empowering employees by listening and responding to ideas, issues, and approaches
• Flexible work-life balance
  • Offering a generous PTO allotment, holiday shutdown, and flexible work options
• Diversity of cultures, perspectives, backgrounds and experiences of all our team members
  • Through our diversity, equity and inclusion initiatives, our focus is to strengthen our company culture to create more inclusion and belonging for all
• Benefits for our team members
  • Excellent medical and non-medical benefits, 401(k) matching, pet insurance

KIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.