Job Description

We are seeking a Catering Sales Coordinator to join our team! You will be responsible for providing customers with a memorable catering experience.

QUALIFICATIONS:

MUST HAVE 2 years of sales catering/ event experiences or similar, background preferred.

• Advanced sales and customer service skills

• Ability to analyze consumer data to optimize sales efforts

• Knowledge of trends and regulations in their specific industry

• Ability to effectively communicate with clients and staff members

• Able to work with other department heads to develop effective sales strategies

• Advanced analytical and problem-solving skills

• Skilled in staff optimization and team development

KEY RESPONSIBILITIES:

· Answer telephone and email messages while displaying a friendly and calm demeanor

· Serve as the point person for office administrator duties including maintenance, mailing, supplies, equipment, bills, errands, shopping

· Schedule meetings and appointments

· Organize the office layout and order stationery and equipment

· Maintain the office condition and arrange necessary repairs

· Organize office operations and procedures

· Coordinate with IT on all office equipment or related issues

· Ensure that all items are invoiced and paid on time

· Liaise with facility management vendors, including cleaning, catering, and security services

· Plan in-house catering service attendant or driver’s coordination for any catering departures and deliveries

· Assigns, dispatches, and coordinates delivery drivers for each order

· Makes confirmation calls on all catering orders to ensure accuracy and capture opportunities to increase the average catering check

· Liaison on between Sales Department, Culinary Department, and Staffing Events

· Schedule staffing for events related

· Assist in the onboarding process for new hires

· Supporting staff for payroll submission in a timely manner to the accounting department to be processed accordingly

· Develops catering client database and maintains relationships to build catering sales

· Conduct regular marketing activities including cold calling over the phone

· Performing clerical duties and typing professional correspondence pertaining to the department, Catering Orders, filing and answering phones

· Collaborates with Catering Sales Manager to discuss sales opportunities

· Prepare BEO/Banquet Event Order as per client needs

· Makes confirmation calls on all catering orders to ensure accuracy and capture opportunities to increase the average catering check

· Ensures Guest satisfaction and keeps Guest relationships with consistent follow-ups on services and products

· Ensuring payments from clients and from Kiros Catering are processed on time

· Answering questions and concerns, following through with a resolution or referring to the appropriate manager

· Handles and resolves catering Guest complaints

· Support other members of the Sales Team, stepping in to assist in duties as appropriate

· Analyzing customer shopping data to optimize sales efforts and better identify potential customers

· Entering order information into the company database

· Responding to messages from social media channels (Facebook, Instagram, etc.)/ lead opportunities.

· Working with staff members from other departments to optimize sales

· Adhere to all standards, policies, and procedures

· Perform other duties, responsibilities, and special projects as assigned

SALARY = Depending on Experience + Quarter Incentive + Yearly Bonus

Company Description

Kiros Catering began with Mike Mikhail’s love for food and passion for creating extraordinary events from timeless traditions. As the former Executive Chef & Food and Beverage Director at Starwood International Hotels, he went on to receive his master’s degree in hospitality from Cornell University. Soon after, the Mikhail family moved to California and opened a café in Ontario. Mike’s journey in food has been inspired by the namesake of Kiros, Pope Cyril the Reformer, or “Father Kyrillos” IV. Following in his historical legacy, Kiros became a place for reimagining traditions through modern and elegant expressions. And after years of successful growth, Mike built his café into his dream, transforming Kiros into a full-service catering, fine dining, and special events company in Irvine, CA. Over the years, the once humble cafe has now earned a glowing reputation through elegant events centered on excellent service and the finest in food. Coming from a background where good food, company, and conversation are the backbone of any relationship, Mike is committed to sharing this culture and values. These values are the foundation of Kiros and the key to every successful event for our clients. At Kiros Catering, we are:  Detail Oriented: We listen to our client’s and take care of every special need and requirement with the utmost care.  Hospitable: When you open your special event to us, we open our Kiros family to you. From our staff, to our clients, we treat everyone like family.  Passionate: Our food and events embody our love and passion for the perfect dining experience. And it’s that passion that keeps our clients coming back time and time again.  Versatile: Our experienced team utilizes their knowledge of food and cultures to execute new and exciting dishes for our clients that make each experience one-of-a-kind. Kiros Catering specializes in full-service catering, fine dining, and special events spanning Orange County, Los Angeles, and the Inland Empire.