Company Overview: Kismet Technologies is a pioneering tech company revolutionizing how the world approaches disinfection. Our cutting-edge, patent-pending nanotechnology platform, NanoRAD, uses a potent antimicrobial response to eradicate harmful bacteria, viruses, and biofilms. NanoRAD's metal-mediated cerium oxide nanoparticles instantly generate hydrogen peroxide upon contact with pathogens, resulting in their rapid destruction. Unlike most conventional disinfectant products, NanoRAD's effectiveness lasts for weeks or even months, depending on the application.

Job Summary: We are looking for a Product Support Engineer to manage customer relationships and coordinate customer pilots and product trials. The Product Support Engineer will work closely with cross-functional teams to ensure customer satisfaction and provide technical support when needed. The successful candidate will have experience managing customer relationships and a technical background in disinfectants, healthcare, hospitality, or clean rooms. This position could evolve into a leadership position as Kismet grows.

Responsibilities:

• Develop and maintain strong relationships with customers to ensure their satisfaction and retention
• Coordinate customer pilots and trial arrangements, working with cross-functional teams to ensure a successful process
• Provide technical support and troubleshooting for customers to achieve successful implementation and adoption of our products
• Provide regular updates to clients on technical support issues and solutions, and ensure that clients are aware of upcoming product changes or updates.
• Collaborate with product management and sales teams to identify and prioritize customer requirements and feedback
• Act as a product champion and evangelist, advocating for the product internally and externally
• Identify and communicate potential risks and opportunities to management and other relevant teams

Requirements:

• Bachelor's degree in a technical field, such as engineering, chemistry, or biology
• At least three years’ experience in managing customer relationships and supporting technical products, with a preference for experience in disinfectants, healthcare, hospitality, or clean rooms
• Strong communication and interpersonal skills, with an ability to collaborate effectively with cross-functional teams and build strong relationships with customers
• Understanding of the challenges faced by customers in industries that our product serves, including the dangers of pathogens, such as viruses, bacteria, and fungi
• Willingness to travel to customer sites as needed