PROGRAM SUPPORT AND RESOURCE SPECIALIST

UNIT: Financial Education

DIVISION: Employment and Training (E&T)

REPORTS TO: E&T Director or Designee

FLSA CLASS: Non-exempt

JOB TYPE: Part Time

SALARY: $17.90/hr

POSITION SUMMARY

Program Support and Resource Specialist (PSRS) assists Financial Education Manager in coordinating multiple need based services to clients who are enrolled in short and long term financial self-sufficiency programs.  The PSRS determines client's needs and enrolls or refers clients to either in-house or community services, and is responsible for data entry into our internal database. Knowledge of the social service network throughout Kitsap County, and familiarity with the community is essential. Attentions to detail and managing effective resources for clients is crucial, as well as superior customer service and interpersonal communication skills.

This position requires the ability to multi-task, stay calm under pressure and deescalate issues when necessary.  The PSRS must be comfortable working with families and individuals that may be in crisis and or /suffer from mental illness.

REQUIRED EDUCATION

• AA or Bachelor's degree OR equivalent combination of education, training, and work experience in Financial Education or Community Services.

PREFERRED EXPERIENCE

• Two years' experience working with low-income families
• Client intake and/or case management and non-profit expertise desired

KNOWLEDGE, SKILLS & ABILITIES

• Intermediate level proficiency in MS Office ( Outlook, Word and Excel)
• Ability to understand, create and manage electronic data and various file formats.
• Exceptional organizational skills, time and appointment management.
• Ability to exercise sound judgment and effective decision-making skills to accomplish goals and creatively problem solving issues.
• Ability to work effectively with and diverse populations.
• Must have reliable transportation in order to adhere to attendance expectations

ESSENTIAL DUTIES & RESPONSBILITIES

• Completes intake appointments to determine eligibility for financial assistance or service assistance.
• Processes and assesses income documentation for pending applications
• Practices excellent time management and organizational skills in order to meet applications or reporting deadlines for contractual compliance.
• Enforces agency and program eligibility requirements and policies.
• Maintains and updates client information while ensuring accurate and timely data entry.
• Corrects electronic and paper client files in case of an error
• Ensures client information is kept confidential
• Develops and maintains knowledge of available services both within KCR and in larger community in order to provide referrals and resources to client who are seeking services.
• Builds and maintains positive working relationship with fellow staff, vendors, clients and other agencies.
• Performs general office duties such as typing, filing, copying, faxing, answering phone and routing calls.
• Responds to all inquiries in a friendly manner within 24 hours
• Regular, daily attendance and punctuality is essential to our business and this position
• Communicates respectfully regardless of any expression of diversity.
• Willingness to be flexible in supporting planned operational needs. This may include participating in events on an evening or Saturday.

ESSENTIAL PHYSICAL/MENTAL FUNCTIONS

Requires intermittent sitting, walking, twisting, bending and occasionally lifting up to 20 pounds. Requires accuracy, confidentiality, good communication, judgment and the ability to remain calm.

HOW TO APPLY: Please submit your cover letter, resume, and application online at https://www.kcr.org/career-opportunities/. Printed application and job description are also available weekdays from 8:30 AM to 4:00PM at 845 8th Street, Bremerton, Washington 98337.

KITSAP COMMUNITY RESOURCES (KCR) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. KCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KCR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, pregnancy, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KCR will not tolerate discrimination or harassment based on any of these characteristics.