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Account Supervisor

Knak Digital

Account Supervisor

Baltimore, MD
Full Time
Paid
  • Responsibilities

    Summary

    Digital marketing agency serving business to consumer clients.  Fast-paced, start-up culture

    Benefits

    PTO, Health/Dental with contribution, 401k, professional development, excellent work/life balance, fully remote

    Your Role

    • Serve as the strategic and execution driver for your Clients, managing annual planning, ongoing strategic focus, and all day to day requests, communication and reporting
    • Lead strategic planning for Clients annually, quarterly, potentially monthly--owning all plan presentations and assisting with scope and content planning for recommended initiatives
    • Provide strategic insight on existing campaigns and projects, make suggestions for optimization of resources for increased performance
    • Manage budgets, resources and timelines for Client initiatives
    • Author campaign and project briefs providing objectives, strategies and execution details for the production team, ensure all work answers the brief and is on brand standard
    • Clearly outline project plans, testing variations, deliverables, timelines and goals for both clients and internal staff (inclusive of email, social, website development, paid search, etc)
    • Schedule and lead regular calls and meetings with Clients
    • Work with internal staff to develop basic wireframes, site trees, specifications, success metrics and other documentation on specific projects
    • Collaborate with the internal team as the accountable owner of all execution and implementation of creative and digital projects
    • Generate regular campaign analytics reports with insights, key learnings and clear next steps
    • All team members will be involved in new business development,and organic growth of their accounts as well.

    Your Profile

    • 3+ years experience working directly with clients in an agency setting
    • Experience leading the planning, strategy and execution of digital projects (particularly CRM marketing: lead or customer prospecting, acquisition and/or nurturing; or loyalty programs)
    • Exposure to a majority of the following: email, digital advertising (paid search/social,display), SEO, website development, mobile/SMS, creative design and copywriting, automated campaigns, and analytics setup, tracking and reporting
    • Experience being accountable for a team reporting directly and indirectly to you
    • Ability to analyze and report on campaign data and provide insight driven recommendations for performance optimizations