PM Mobile Maintenance Technician
Full-time, scheduled hours
Travel 100% within the USA
Rate: Hourly $30 - 32 an hour
What you get
· Corporate Social Responsibility - including recycling, sustainability, and volunteering
· Low-cost Medical, Dental, Vision, Life insurance, Flexible Spending Accounts, short-term & long-term Disability coverage
· 401(k) with 5% employer match and no vesting
· Paid Vacation 15 days & Holidays 12 days
· Profit Sharing
· Paid Parental Leave
· child-care
· Tuition Reimbursement
· Pet Insurance
What you will do
Be a team member and provide first-class maintenance and support to our customers on the operation and maintenance of automated storage and retrieval systems and storage and picking systems installed at our customer’s locations
Demonstrate proven experience dealing with electro-mechanical faults and failures and understand the importance of providing preventative maintenance services as part of a resident service and support system
Provide 24-hour maintenance support to customers or according to customer schedule
In conjunction with the customer’s on-site maintenance department, provide efficient response to the Customer, following a first-time-right policy
Participate in site-related meetings as and when required, with both the Customer and Knapp
Provide emergency breakdown and maintenance support
Create strong effective working relationships with customers and their operational agents to enable Knapp to provide a first-class service
Achieve performance standards for output, speed of response, and quality of repair and workmanship
Provide maintenance support on other issues, including installed system
Skills include
Mechanical strip-down/re-assembly, basic field wiring, machine calibration, and system testing
Ability to work within an assigned timeframe to complete reactive repairs
Interaction with on-site management, keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
Hands-on ownership of issues to achieve a quick time resolution
Ability to interpret and work with electrical circuit diagrams
Appreciation of health & safety considerations as related to given tasks and ability to carry out risk assessments successfully
Mechanical aptitude, including the ability to read assembly drawings
Operation of hand tools and ability to assemble parts onto equipment
Ability to follow set-up instructions, assembly drawings, and check lists
Attention to detail and exceptional follow-up skills
Excellent customer service skills with both internal and external customers
Superior communication skills
Computer literate with basic Microsoft Office skills
Willingness to learn and adapt to changing role requirements
Appreciation of cultural diversity
Maintain quality of service by ensuring good quality communication with both customers and Knapp
Ensure that reports are well-written and legible
Implement site quality procedures, safety procedures, and any statutory procedures
Hold regular meetings with the Maintenance Operations Manager to discuss activities and progress
Provide maintenance service support, including to the installed system
Ensure that all spare usage issues are logged accurately and timely with the customer and Knapp spare parts team
Ensure that supplied tools and equipment are well cared for and are always in a presentable/usable condition
Be flexible and use skills and aptitudes to the best of your abilities
Ensure that all timesheets and documentation are correct and legible, reflect accurate job numbers, and are presented to the Knapp supervisor on a weekly basis for sign off
Willing to travel as and where required or requested
Train customer’s maintenance team
You will need
Minimum 6 years of experience in a relevant industry
Valid driving license
Ability to communicate clearly
Proven track record working independently and on customers' sites
Overtime as required by work
Travel is required
Authorization to work in the U.S.
Passport or ability to obtain passport
Professional etiquette is required at all times
Physical requirements may include:
sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading
Who we are
At KNAPP (pronounced KaNop, not Nap!) "We Make Complexity Simple" by using cutting-edge technologies to deliver groundbreaking solutions for our clients. By leveraging the latest software, AI, and Robotics technology we are disrupting the logistics automation industry. We work with the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
We are a global company with our US headquarters right outside of Atlanta, GA. We specialize in dock-to-dock automation of the supply chain process for both B2B (Business to Business) and B2C (Business to Consumer.) With over 6,000 people in our group worldwide, we are different than most other supply chain automation companies in that we not only offer robotics, but also offer software-based solutions as well. We also reinvest 7% of our revenues in R&D ensuring a strong and vibrant future! Come help us change the world! For more information, visit www.knapp.com.