Benefits/Perks

Competitive Compensation

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, flexable, and has working knowledge of Microsoft Excel and Word.

Responsibilities

Receive a high volume of inbound calls.

Inputting customer orders.

Identify the reason for the customer’s call, collect relevant information and provide solutions.

Use best practices in customer service techniques to develop rapport and build relationships with customers.

Able to do other office duties.

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively.

We will train the right candidate for the position.