OVERVIEW: Management Science Associates, Inc., (MSA) is a diversified information management company that for over half a century has given market leaders the competitive edge in data management, analytics and technology. We are seeking an experienced Senior Client Relationship Consultant to join the MSA Marketing Science Group (MSG) which has been offering data and insight solutions to the Consumer Package Goods industry since the early 1980s.
RESPONSIBILITIES:
- Develop expertise in communicating insights or findings to clients in ways that make it easy for the client to recognize the value of the insight (ROI). Generate actionable recommendations and partner with the client to think through the process of executing and implementing recommendations.
- Work with clients to understand business needs and present creative solutions to meet those needs. Help clients understand and articulate their needs for data and link back to the company’s services.
- Form, maintain, and enhance client business relationships. Assist clients in preparing presentations and using data to make decisions.
- Participate in client meetings and work in collaboration with Client Relationship Managers to develop a sound knowledge of partnership-building
- Coordinate with Operations and other groups to resolve complex client problems, and improve levels of service to clients
- Engage in strategic conversations with clients. Facilitate client’s ability to think strategically about their data, offer insights that add value to the client’s business, and advise clients on best practices and/or new ways of using the data to make operational and strategic improvements.
- Mentor and collaborate with Client Relationship Specialists and Associates in the data analysis process. Link insights from analysis to opportunities for improving business efficiencies and profitability. Design and prepare documents and presentations presenting findings and recommendations to clients. Clearly communicate ROI associated with recommendations.
- Begin learning how to develop and execute a strategy for an account. Learn about how to handle sensitive issues and manage risks.
- Recognize potential problems early and apply an established systematic problem solving process to identify root causes, arrive at solutions, document and communicate solutions so that problems do not re-occur, and take action to prevent problems from affecting the relationship with the client.
- WORK FULL-TIME REMOTE FROM A HOME OFFICE
Required Skills
- Bachelor’s degree in Business Administration, Communications, Computer Science, Engineering, Marketing or related discipline, or equivalent experience
- MBA or relevant Master's degree may substitute for up to two years of related experience
- Minimum four years of related experience learning client marketing environments and developing seasoned client interaction skills
- Proactive and positive attitude with diplomacy; willingness to take responsibility
- Must be able to effectively develop and implement strategies to meet the organization’s client delivery goals
- Must be able to work with team in a collaborative format and clearly communicate objectives in a team setting
- Analytical skills with the ability to identify the business context of the client’s need for information and how the client’s need for information relates to a business need
- Strong communication skills, both written and oral, including the ability to relate to clients across all phases of the client life-cycle
- Must be able to relate to clients across a broad range of communication preferences including being very comfortable talking about the technical aspects of data, what the data means, and how the data can be used to improve business outcomes
- Professional consulting skills with the ability to form and maintain client relationships
- Awareness and understanding of company core competencies
- Apply industry knowledge and technical experience to identify and implement process improvement
- High degree of flexibility, motivation and drive
- Demonstrated problem-solving skills
- Ability to demonstrate sensitivity and judgment in dealing with difficult clients and problem situations, and managing client expectations
- Ability to recognize a client’s business and process problems. Must be able to prevent or resolve problems with the client relationship. Ability to anticipate and prevent problems with meeting client needs.
- Ability to build credibility with the client team by delivering consistently and meeting expectations
- Ability to translate and converse about technical and analytical issues to technical and non-technical contacts, and prepare and deliver formal presentations
- Ability to understand and resolve client issues
- Ability to interact effectively with clients, managers, and coworkers
- Ability to prepare and deliver written documents of the highest quality under tight deadlines
- Ability to perform multiple tasks in deadline-driven environment
- Success in diagnosing business challenges and building and executing the strategic plans that yield positive results
- Willingness to learn and help develop new processes
Required Experience