FRONT DESK ATTENDANT, MINNEAPOLIS, MN

On-call; fill-in as needed

HealthFitness is looking for a FRONT DESK ATTENDANT to join the fitness team at our corporate client site located in Minneapolis, MN. In this position, you will greet, check-in and assist customers; provide program information, services, membership and ensure the highest possible level of customer service and participant satisfaction.

FREE parking!

This site is in close proximity to other HealthFitness managed sites which provides great collaboration and networking opportunities. There is opportunity to work at these sites to make additional income.

WHAT YOU’LL PROVIDE 

• High School Diploma or GED required.
• Previous customer service experience a plus.
• Adult CPR/AED and First Aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute requiredwithin 30 days of hire.
• Will be required to follow any current or future site COVID-19 vaccination policies including but not limited to proof of vaccination, weekly testing, etc.

ABOUT US 

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran 

Trustmark is pleased to have earned recognition from the Chicago Tribune as a Chicago Top Workplaces 2020 & 2021 Award winner. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

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 Keywords: customer service, entry level, receptionist, administrative assistant, clerk, greeter, salon, team member, agent, representative, membership, associate

Required Skills Required Experience

ADMINISTRATIVE

• Monitor incoming work as it arrives at the Creative PM department
• Maintain Workfront protocol for project processing
• Facilitate and oversee projects within the respective departments
• Communicate with the Creative, Account Services, Studio, Development, and all other departments
• Create estimates and Purchase Orders as required

PRODUCTION:

• Identify available resources and assign individual responsibilities to creative and production staff
• Update scheduled tasks throughout the day as tasks are completed / added / revised
• Review completed creative tasks against job requirements to ensure accuracy & client requests are maintained (QC)
• Purchase stock photography according to established procedure

CREATIVE PROJECT MANAGEMENT OVERVIEW

• Plan, organize and control the day-to-day operational processes regarding job requirements, DEV needs, client needs & media needs
• Zealously ensure that deadlines are met and that all related personnel are held accountable
• Coordinate with the External Traffic Team, Ad Ops regarding media schedules & required assets (due date(s), file formats, etc.)
• Strive to understand the scope of the project to ensure all information is provided and is accurate before assigning it to a Creative
• Attend in inter-departmental meetings (with manager) to gauge production workload and stay consistently informed of all active and forecasted work
• Establish & track chronology of dates/times for each step of a project’s workflow
• Identify potential issues and proactively work with team members to address.

TEAM RESPONSIBILITIES

• Prioritize and assign creative to work on projects upon arrival
• Manage and maintain the WF inbox
• Distribute Job Opening & Change Log forms to assigned Creative(s)
• Communicate with Account Services regarding job status / job content / overall campaign objectives
• Help schedule and prepare materials for meetings
• Gain all necessary approvals to move projects forward
• Keep the flow of information open, honest, and transparent
• Report issues between account services, creative services, and/or production staff to supervisor and/or senior department managers.
• Enforce strict adherence to standardized procedures, such as the consistent application of naming conventions, file/folder organization, versioning control, job slugs, etc.
• Work closely with various vendors to meet agency needs
• Create creative assignment “hot list” / job report for daily status meetings
• Understand how to pull all reports in Workfront