PATH is a global nonprofit dedicated to achieving health equity. With more than 40 years of experience forging multisector partnerships, and with expertise in science, economics, technology, advocacy, and dozens of other specialties, PATH develops and scales up innovative solutions to the world’s most pressing health challenges.
The Business Operations Manager is responsible for fundraising operations, administration, and ensuring the team makes data-driven decisions. They report to the Director of Philanthropy, supporting the fundraising function to raise funds from corporations, foundations, and individual donors in alignment with PATH’s five-year philanthropy strategy. The Business Operations Manager will manage a team of two individuals, including a Program Assistant, a Donor Stewardship Coordinator, as well as occasional Philanthropy Team interns. This professional position requires collaboration, both internally and externally, an ability to work in a matrixed organization, while maintaining strong working relationships across all divisions at PATH.
Position duties and responsibilities include, but are not limited to:
Develop Business Operations team strategy and priorities and facilitate successful execution of PATH’s five-year Philanthropy strategy.
Design and facilitate implementation of data insights, reports and dashboards for decision making, as well as visibility to PATH’s Executive Team and Board of Directors.
Design and facilitate implementation of moves management and KPI dashboards, managing across stakeholders to build, track and accurately report.
Manage Philanthropy Ops team members, creating clear goals, supporting their work, clearing roadblocks, assuring broad administrative support to the Philanthropy team in Seattle, and encouraging professional growth.
Work collaboratively with the Marketing & Communications team to support PATH’s Mass Market Fundraising program, regularly offering insights and strategy counsel to support decision making and campaign planning.
Maintain relationship with finance team via quarterly meetings to ensure accurate and timely gift processing, reporting, and reconciliation.
Serve as the Philanthropy Team point of contact with Information Technology/PATH’s CRM Core team. Maintain ownership of the fundraising associated technology stack – including system improvements, global Salesforce processes, and associated technology integration.
Support Onboarding and Salesforce training for all Philanthropy team members.
Manage Philanthropy Team Operations including supervising Administrative Responsibilities including successful management of state compliance registrations.
The Business Operations Manager is expected to demonstrate initiative and foresight, bringing forward bold, data-based strategic insights on how PATH can drive discontinuous growth and efficiency into fundraising and partnership efforts.
Expected Capabilities, Outcomes and Key Result Areas:
Required Skills Required Experience
A minimum of 3 years of professional work experience, preferably in the philanthropic sector.
Deep knowledge of customer relationship management in Salesforce, including reporting and analytics required.
Experience managing people highly desirable.
Experience navigating in large matrixed organizations strongly preferred.
Driven, motivated and proactive – with a resilient, solutions-focused attitude.
Strong research and analytical skills, including the ability to use multiple tools to proactively identify opportunities.
Demonstrated commitment to, and enthusiasm for, PATH’s global mission and programs.
Strong interpersonal skills and the ability to navigate challenging or ambiguous situations to achieve goals and meet deadlines.
Must have legal authorization to work in the United States.
REMOTE WORK:
PATH continues to evolve to support our employees during the COVID-19 pandemic. Currently, most of PATH’s US based positions are temporarily 100% remote, within commuting distance to our PATH offices. When PATH transitions more broadly to in-person work, we will operate with a hybrid workplace model. Hybrid employees must reside within commuting distance to one of our PATH offices. PATH’s US offices are located in Seattle, WA and Washington, D.C.
COVID-19 VACCINE REQUIREMENT:
PATH has instituted a COVID-19 vaccine mandate for all employees, interns, consultants, and temporary staff based in the United States. Individuals selected for job opportunities in the United States must be fully vaccinated, and show proof of vaccination status, upon hire. Individuals are considered fully vaccinated 2 weeks after their second dose in a 2-dose series, such as Pfizer or Moderna, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson. Individuals with medical issues or sincerely held religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
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PATH is dedicated to building an inclusive workforce where diversity is valued.
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PATH is an equal opportunity employer. Every qualified applicant will be considered for employment. PATH does not discriminate based on race, color, religion, gender, sexual orientation, gender identity, genetic information, age, national origin, marital status, disability status, political ideology, military or protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
REQUIRED SKILLS: