Position Title:          Administrator, Warranty 1

Reports To:              Manager, Warranty

Date Last Revised:      March 5, 2020

POSITION SUMMARY:

This position enters and processes customer claim data using the SAP Warranty Claims module. Requires knowledge of standard warranty policies, customer agreements and SAP warranty system knowledge, to ensure claim responses are accurate and thorough.

ESSENTIAL FUNCTIONS:

• Warranty claim management data entry.
• Respond to 1-800 Warranty Customer Helpline.
• Respond to customer emails & inquiries to claim status.
• Document control of incoming and processed claims.
• Organize and maintain Department files per Record Retention Guidelines.
• Drive timely completion of claim payments.
• Answer reconciliation questions from Accounting.
• Customer summary reporting.

KNOWLEDGE:

• Working knowledge of SAP
• Working knowledge of Microsoft Office, specifically Excel and Access

EXPERIENCE:

• Customer Service-related experience desired
• Accounting or Bookkeeping experience preferred

SKILLS:

• Ability to promote and maintain strong customer relationships
• Ability to work well without supervision
• Good verbal communication skills
• Strong bias for action, multi-task oriented and a self-starter
• Detail oriented
• Accurate data entry skills. Proficiency with Microsoft Office Suite is required

EDUCATION:

• High School diploma or GED required
• Associate degree in Business preferred

POSITION REQUIREMENTS:

THE DEMANDS DESCRIBED HERE ARE REPRESENTATIVE OF THOSE THAT MUST BE MET BY AN EMPLOYEE TO SUCCESSFULLY PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.

Required Skills Required Experience