OVERVIEW: Management Science Associates, Inc., (MSA) is a diversified information management company that for over half a century has given market leaders the competitive edge in data management, analytics and technology. We are seeking an experienced Senior Client Relationship Consultant to join the MSA Marketing Science Group (MSG) which has been offering data and insight solutions to the Consumer Package Goods industry since the early 1980s.
RESPONSIBILITIES:
Required Skills
Bachelor’s degree in Business Administration, Communications, Computer Science, Engineering, Marketing or related discipline, or equivalent experience
MBA or relevant Master's degree may substitute for up to two years of related experience
Minimum four years of related experience learning client marketing environments and developing seasoned client interaction skills
Proactive and positive attitude with diplomacy; willingness to take responsibility
Must be able to effectively develop and implement strategies to meet the organization’s client delivery goals
Must be able to work with team in a collaborative format and clearly communicate objectives in a team setting
Analytical skills with the ability to identify the business context of the client’s need for information and how the client’s need for information relates to a business need
Strong communication skills, both written and oral, including the ability to relate to clients across all phases of the client life-cycle
Must be able to relate to clients across a broad range of communication preferences including being very comfortable talking about the technical aspects of data, what the data means, and how the data can be used to improve business outcomes
Professional consulting skills with the ability to form and maintain client relationships
Awareness and understanding of company core competencies
Apply industry knowledge and technical experience to identify and implement process improvement
High degree of flexibility, motivation and drive
Demonstrated problem-solving skills
Ability to demonstrate sensitivity and judgment in dealing with difficult clients and problem situations, and managing client expectations
Ability to recognize a client’s business and process problems. Must be able to prevent or resolve problems with the client relationship. Ability to anticipate and prevent problems with meeting client needs.
Ability to build credibility with the client team by delivering consistently and meeting expectations
Ability to translate and converse about technical and analytical issues to technical and non-technical contacts, and prepare and deliver formal presentations
Ability to understand and resolve client issues
Ability to interact effectively with clients, managers, and coworkers
Ability to prepare and deliver written documents of the highest quality under tight deadlines
Ability to perform multiple tasks in deadline-driven environment
Success in diagnosing business challenges and building and executing the strategic plans that yield positive results
Willingness to learn and help develop new processes
Required Experience
Bachelor’s degree in Business Administration, Communications, Computer Science, Engineering, Marketing or related discipline, or equivalent experience
MBA or relevant Master's degree may substitute for up to two years of related experience
Minimum four years of related experience learning client marketing environments and developing seasoned client interaction skills
Proactive and positive attitude with diplomacy; willingness to take responsibility
Must be able to effectively develop and implement strategies to meet the organization’s client delivery goals
Must be able to work with team in a collaborative format and clearly communicate objectives in a team setting
Analytical skills with the ability to identify the business context of the client’s need for information and how the client’s need for information relates to a business need
Strong communication skills, both written and oral, including the ability to relate to clients across all phases of the client life-cycle
Must be able to relate to clients across a broad range of communication preferences including being very comfortable talking about the technical aspects of data, what the data means, and how the data can be used to improve business outcomes
Professional consulting skills with the ability to form and maintain client relationships
Awareness and understanding of company core competencies
Apply industry knowledge and technical experience to identify and implement process improvement
High degree of flexibility, motivation and drive
Demonstrated problem-solving skills
Ability to demonstrate sensitivity and judgment in dealing with difficult clients and problem situations, and managing client expectations
Ability to recognize a client’s business and process problems. Must be able to prevent or resolve problems with the client relationship. Ability to anticipate and prevent problems with meeting client needs.
Ability to build credibility with the client team by delivering consistently and meeting expectations
Ability to translate and converse about technical and analytical issues to technical and non-technical contacts, and prepare and deliver formal presentations
Ability to understand and resolve client issues
Ability to interact effectively with clients, managers, and coworkers
Ability to prepare and deliver written documents of the highest quality under tight deadlines
Ability to perform multiple tasks in deadline-driven environment
Success in diagnosing business challenges and building and executing the strategic plans that yield positive results
Willingness to learn and help develop new processes