Job Description

The ENTRY LEVEL Client Service Representative will support the legal services department in the collections of medical records, radiology film, insurance documents, medical billing, and employment records for legal purposes. Hours are Monday through Friday from 8 AM - 5 PM. Full benefits, including health, dental, vision, FSA, PTO, paid holidays, and a 401K plan. 

• Provide daily statuses/updates to various clients via phone, emails, memos, and e-faxes
• Continually monitor and communicate with different facilities to follow-up for records production by making daily calls, emails, fax status checks, and mailing out reminder letters
• Prepare and send out new serve documents daily for service
• Consult with clients and staff to issue/reissue new requests
• Match, review, and process records and documents based on requested parameters of subpoenas and authorizations
• Issue payments, obtain and provide additional information/documents to custodians so they can process requests
• Close and notify all parties of orders that are being canceled, reissued and objected to
• Log codes/statuses in our proprietary software to ensure information for each order is up to date
• Not assigned to specific clients, work assigned based on areas of coverage
• Perform other job duties as assigned by Management

Qualifications

General knowledge of Microsoft Office (Word, Excel & Outlook for email).

Ability to concentrate on detailed work for significant amounts of time while responding appropriately to interruptions.

Demonstrated skills and proactively identifying and solving problems.

Keyboard in excess of 30 WPM. 

Additional Information

All your information will be kept confidential according to EEO guidelines.