Job Description
The Photocopy Client Service Representative is an important team member within the organization, acting as a liaison between attorneys and businesses in the collections of records for legal purposes. Hours are Monday through Friday from 8 AM - 5 PM. Full benefits, including health, dental, vision, FSA, PTO, paid holidays and a 401K plan.
- Provide daily statuses/updates to various clients via phone, emails, memos, and e-faxes.
- Continually monitor and communicate with different facilities to follow-up for records production by making daily calls, emails, fax status checks, and mailing out reminder letters.
- Prepare and send out new serve documents daily for service.
- Consult with clients and staff to issue/reissue new requests.
- Match, review, and process records and documents based on requested parameters of subpoenas/authorizations.
- Issue payments, obtain and provide additional information/documents to custodians so they can process requests.
- Close and notify all parties of orders that are being canceled, reissued and objected to.
- Log codes/statuses in AIMS daily to ensure information for each order is up to date.
- Not assigned to specific clients, work assigned based on areas of coverage.
- Perform other job duties as assigned by management.