Job Description

We are seeking a Commercial Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Handle renewals from start to finish which would include requesting information from the insured and /or supplementals /
• applications from the carriers
• Know how to use the QQ System for certificates of Insurance as well as updating policy information and or applications as well as ID cards
• Knowledge of the Trucking industry a plus.

Company Description

Knox Insurance is a full-service insurance agency providing customized insurance products and services to individuals and businesses since 1980. At Knox Insurance, we are committed to working diligently to provide our clients with personalized customer service and superior coverage at a competitive rate. When it comes to protecting your auto, home, family and business, peace of mind is paramount. At Knox insurance, we pride ourselves on excellent customer service tailored to fit all your insurance needs.