Job Description
About the Job
We're looking for someone ready to join the Teacher Experience Team of a profitable, growing company that teaches tens of millions of kids to code. You'll work directly with top-tier educators and school and district-level leaders, making sure they have everything they need to do the most important job: helping kids learn to code. Sounds exciting? Read on…
About the role:
As the Teacher Support Specialist, your role extends from guiding teachers upon their registration with Kodable to supporting them even after their students take their first steps in coding. You’ll support multiple people within both school and district organizational structures; making sure Premium school and district leads have everything they need to level up their organization’s coding instruction with Kodable Premium.
You will interact with various stakeholders in the education system, ensuring that they have the required information and documentation for efficient budgeting, procurement, and payments. Your role involves assisting schools and districts in navigating these processes by providing prompt responses, answers, and necessary documentation to facilitate approval, order submission, and on-time payments.
As a member of our Teacher Experience Team, you will seek and apply user feedback to enhance our sales process and external communication, ultimately improving the experience for both our free users and customers as they begin and continue their journey with Kodable.
As the key point person between teachers, school/district leaders, and the Kodable team, you’ll ensure seamless access for all Premium Kodable teachers. Salary range for this position is $50-$70k.
Your Responsibilities:
Provide users and key points of contact with required documentation for budgeting and purchasing
Stay on top of product updates to ensure an accurate knowledge base and consistent support materials across platforms.
Independently troubleshoot product and user issues with strong product knowledge, escalating issues to other team members or the engineering team as necessary.
Identify trends in account and user feedback to help our processes improve over time.
Provide priority support to Premium Kodable customers related to purchasing, renewing their license, and any account issues they may experience over time.
Share user and customer feedback with the Teacher Experience Team to continue to improve the free and Premium Kodable experience
Monitor customer satisfaction and schedule personal interactions with our Premium customers year-round.
Collect and manage payments being mailed to the office, ensuring timely deposits and invoice tracking.
Requirements:
You have at least 2 years of experience as a teacher.
You have used Kodable in the classroom with K-5 students.
You are patient and empathetic in problem-solving and issue resolution.
You have a keen attention to detail- you often catch things other people don’t.
You are skilled in relationship building: You actively listen and are able to ask the right questions to uncover the root causes of problems. You can help users identify issues they may not be aware of or are unable to communicate.
You care deeply about giving kids quality educational experiences.
You have excellent written and oral communication skills.
You’re comfortable in a fast-paced, remote work environment.
You learn new technologies quickly and can break tasks down to teach others.
You’re incredibly organized and can keep track of many moving parts at once.
Quarterly travel for team events- either regional or at the company HQ in San Diego, CA.
Extra Credit:
You have experience working at a startup
You have account management experience or experience in a customer-facing role
You have a can-do attitude and a growth-mindset
You have experience with school funding and payment processes
Benefits
Competitive salary and equity
100% covered Health, Vision, Dental, and Life Insurance
Flexible, remote-first work environment
We'll cover the cost of your gym membership with our gym stipend
Company Description
Kodable was founded to fill a gap in education currently affecting over 250 Million kids around the world. Our world is powered by technology, but most kids aren't taught how that technology actually works. Our mission is to help kids embrace and harness that power by making programming education accessible to everyone.
Used by over 30 million kids in over 50% of US schools, and across 190 countries around the world, our games give parents and teachers a way to help their children learn about programming and computer science. The best part - they're actually fun! With Kodable, kids can use code to navigate the Technomazes of Smeeborg, program their own robot to take care of their virtual pets, and even build and share their own games.
Help us continue our mission and expose millions more kids to the wonderful world of computer science!
Kodable was founded to fill a gap in education currently affecting over 250 Million kids around the world. Our world is powered by technology, but most kids aren't taught how that technology actually works. Our mission is to help kids embrace and harness that power by making programming education accessible to everyone.\r\n\r\nUsed by over 30 million kids in over 50% of US schools, and across 190 countries around the world, our games give parents and teachers a way to help their children learn about programming and computer science. The best part - they're actually fun! With Kodable, kids can use code to navigate the Technomazes of Smeeborg, program their own robot to take care of their virtual pets, and even build and share their own games. \r\n\r\nHelp us continue our mission and expose millions more kids to the wonderful world of computer science!