* 1ST SHIFT & 2ND SHIFT *

THIS POSITION WILL SUPPORT MULTIPLE AREAS AND PROJECTS, THERE IS NO DESIGNATED ACCOUNT, ESPECIALLY DURING OPEN ENROLLMENT, MUST BE FLEXIBLE TO GO FROM 1ST TO 2ND SHIFT AND VICE VERSA.

In executing specific responsibilities, an employee may be expected to perform the following essential functions as well as other tasks that may be assigned.

• Provide all necessary support to sales or customers. ‘Support’ can include the following: receive calls, faxes, mail, and email; identify and resolve customer problems and issues in a timely manner.
• Handle customer and operational concerns/issues as needed (i.e. dispute management, invoice reconciliation, etc)
• Provide proof of delivery and order status upon request.
• Process orders and change notices (also includes obtaining delivery special promises and special freight quotes) in related systems as required.
• Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions.
• Data entry responsibilities, setting up new items, managing inventory or investigating discrepancies
• Act as a communication link between internal customer and all internal departments.
• Coordinates, schedules and prioritizes jobs/orders/demand with Crewing Coordinators.
• Effectively sorts customer orders ensuring that all orders meet SLA’s.
• Schedules shipments with various carriers.
• Performs other related duties and participates in special projects as assigned.
• Responsible for maintaining department files.
• May assist with production planning and special projects.
• May assist in resolving payroll issues.
• Employees are expected to complete required Safety training and follow Safety guidance from leadership.
• May be required to assist in any department.
• Experience with Warehouse Business Systems (WBS) based off AS400 and WCSS a preferred
• Experience with Google Suites preferred

RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER

Required Skills

SCHEDULING

1. WORKWEEK IS 5 DAYS FOLLOWED BY 2 DAYS OFF.

2. ROTATION BETWEEN DAY, EVENING AND NIGHT SHIFT MAY BE REQUIRED.

3. WEEKEND OVERTIME IS OFTEN REQUIRED AS A CONDITION OF EMPLOYMENT.

4. TWELVE-HOUR SHIFTS ARE OFTEN REQUIRED.

   SENSORY REQUIREMENTS

5. Demonstrates the ability to immediately and appropriately receive, respond to, and communicate safety warnings.

6. Receives and understands instructions and communicates effectively with others.

7. Has sufficient visual acuity, peripheral vision, and depth to perform the job without endangering himself/herself or others.

   PHYSICAL REQUIREMENTS

8. Continuous standing and walking around the facility

Required Experience

Work assignments are often routine but on occasion may be non-routine and require some deviation from accepted practice and procedures to complete. Assignments are given in terms of subject area concerned, with specific objectives and possible problems identified. Follow guidelines which may include company and/or departmental policies and procedures, and rules and regulations that are well established but may require some deviation from normal operating procedures when completing more unique assignments

All employees are responsible for conducting themselves in a manner which will enhance customer satisfaction and support teamwork in a high employee involvement work culture. In addition, all employees must follow plant rules as published in the Corporate Policy Manual.

• Cooperates fully with team members in the performance of basic job responsibilities in a team environment and contributes willingly to the team as outlined in the roles and responsibilities of team members.
• Communicates with customers, suppliers, customer service, and production.
• Reads and understands internal job instructions and shipping requirements.
• Trains and develops personnel.
• Participates in the development and implementation of procedures and team meetings.
• Cleans, sweeps, and organizes assigned work area.
• Performs special projects and works across team boundaries as required.

SCHEDULING

1. WORKWEEK IS 5 DAYS FOLLOWED BY 2 DAYS OFF.

2. ROTATION BETWEEN DAY, EVENING AND NIGHT SHIFT MAY BE REQUIRED.

3. WEEKEND OVERTIME IS OFTEN REQUIRED AS A CONDITION OF EMPLOYMENT.

4. TWELVE-HOUR SHIFTS ARE OFTEN REQUIRED.

   SENSORY REQUIREMENTS

5. Demonstrates the ability to immediately and appropriately receive, respond to, and communicate safety warnings.

6. Receives and understands instructions and communicates effectively with others.

7. Has sufficient visual acuity, peripheral vision, and depth to perform the job without endangering himself/herself or others.

   PHYSICAL REQUIREMENTS

8. Continuous standing and walking around the facility