PLEASE NOTE: THIS POSITION DOES NOT QUALIFY FOR RELOCATION EXPENSES

 -------------------------------------------------------------------------------

 DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H  

PURPOSE OF POSITION:

This position will be responsible for assisting the Sales Department. In this role, will also support the Product Coordination team, and will function as a liaison between the corporate office and internal/external customers.                

ACCOUNTABILITIES:          

• Harvest, post and enter sales orders, and maintain spreadsheet in system.
• Assisting to coordinate (LTL) orders for transportation coordinator to assign carrier.
• Coordinate product allocation, verify invoice pricing, and confirm order shipments.
• Research and reconcile customer/sales team claims and account information.
• Assist with order rejections, and resolution of claim approval process.
• Function as liaison between Corporate Sales office and FOB, Distribution Centers, Ports, Production etc.       
• Work with quality control to resolve pending and/or potential issues.
• Complete administrative duties as required.
• Handle heavy e-mail, fax and call volume.
• Generate department reports as needed.            
• Perform special projects as assigned.

MINIMUM SKILLS REQUIRED:

• High School Diploma or equivalent from an accredited institution.
• Knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook).
• Previous customer service experience (i.e. answer calls, data entry, etc.).
• Excellent communication skills (i.e. oral and written).
• Strong organizational and analytical skills.            
• Must be detail-oriented, and able to multi-task.
• Able to work well under minimal supervision

PREFERRED BUT NOT ESSENTIAL:

•  Bilingual: Spanish and English.

Required Skills Required Experience

• HS diploma or equivalent with 4-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.  May possess additional education certification in this level.
• Minimum 3 years of experience as telemarketer or customer service handling complains/claims
• Planning and executing outbound calling strategies effectively.
• Salesforce or similar CRM software experience
• Basic direct mail knowledge
• Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work. 
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job. 
• May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy. 
• Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully. 
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.

RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER