`St. John’s established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. Our graduates will excel in the competencies and values required for leadership and service in a rapidly evolving world.

Institutional and Operations Assistant

Office of Student Financial Services

Job Summary:

Reporting to the Director, Student Financial Services; provides clerical assistance to the administrators within the Financial Aid department on the Queens Campus. This role plays a vital role in the team’s delivery of seamless and exemplary financial services to students and parents.

Essential Functions:

· Monitor the General ACD line and respond to inquiries in a timely manner and identify processing areas that need to be clarified in financial aid material and communications.

· Responds to parents’/students’ questions to assist in the basic interpretation of aid award offers, state, federal and university aid program requirements, verification issues and problem resolution.

· Assists in reviewing student eligibility and crediting University financial aid assistance awards on student accounts.

· Prepares restricted scholarship award letters and maintains scholarship files.

· On an ongoing basis, reviews documentation submitted to the Office, readies it for daily submission for imaging, reviews documentation status on BANNER and prepares Request Letters for additional documentation as needed.

· Compare unmatched and miscellaneous documents received from Databank and appropriately identify and redirect documents in a timely manner

· Reviews all documents coded as “Miscellaneous Documents” on the Staging Table, marking files as ready for verification review when pertinent and preparing request letters for additional documentation when needed. When necessary, directs the document to the office or team member to whom it should be referred.

· During the spring transition period from one aid year to the next reviews all “unidentified” documentation on Staging Table to identify if for the appropriate aid year.

· Assisting the Director in the awarding, renewing and monitoring institutional grants and scholarships.

· As needed, assists in preparing mass mailings to prospective and/or enrolled students.

· Responsible for delivering seamless, effective customer service with a diverse population of students, staff, faculty, alumni and outside agencies.

· Provide clerical support services to SFS as needed.

· Assist with SFS mass mailings and call campaigns as needed.

· Responsible for delivering seamless, effective customer service with a diverse population of students, staff, faculty, alumni and outside agencies.

· And all other duties as assigned by the Director of Financial Aid.

Competencies:

· Strong customer service skills

· Ability to effectively communicate well, both verbally and in writing

· Must have good analytical skills

· Work well independently and with colleagues

· Must be organized and work well under pressure and deadlines

· Prior experience with Banner system preferred

Physical Demands:

· This position requires extensive use of a desktop or laptop with extended periods sitting at a desk.

· While performing duties, employee may occasionally be required to stand for extended periods during University events or other functions.

Environmental Conditions:

Position normally operates in an on campus office environment with a moderate level of noise. There may be occasions when the position requires the employee to work outdoors or in another space.

Position Type/Expected Hours of Work:

This is a full-time position. Standard work days and hours are Monday through Thursday, 8:30 a.m. to 4:30 p.m. Friday 8:30 a.m. to 3:00 p.m. Some late night and weekend work is required.

Travel:

This is an on-campus position and requires daily travel to the office

Required/Preferred Education/Experience:

· High school degree is required, some college is preferred.

· Two years prior related experience preferred

· Experience with Ellucian - Banner is a plus

In compliance with NYC’s Pay Transparency Act, the annual salary for this position is $41,300. St. John’s University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

This position may be relocated to any of St. John’s University’s physical locations at any time.

St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events

Any offer of employment is subject to receipt by St. John’s University of satisfactory references, verification of employment and education.

St. John’s University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.

Required Skills

Required Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 5+ years of experience in operating a gluer folder machine.
• Ability to set up and operate a full range of work on glue machines including straight line, auto bottom, 4 and 6 corner packages, etc.
• Experience on all kinds of substrates including text, book, cover, board and corrugate.
• Ability to read and follow written job tickets and schedules.
• Requires basic math skills.
• Ability to read and interpret written work which indicates the number and sequence of machine operations required to complete the work and maintain dimensional accuracy in accordance with instructions provided.
• Ability to provide effective communication with crew, supervisors, managers, co-workers and customers.
• Ability to work varying shifts, overtime and/or weekends, as assigned.

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to fumes, wet and/or humid conditions; moving mechanical parts; and risk of electrical shock. Employees are expected to use PPE (Personal Protective Equipment) and follow appropriate safety procedures as recommended by EHS when conditions require its use. This may include, but is not limited to, hearing protection, goggles, safety shoes, lockout/tagout, etc.

PHYSICAL DEMANDS

Lifting up to 30 lbs regularly to move objects. While performing the duties of this job, the employee will frequently sit; use hands and fingers repetitively; climb; talk or hear; stand; reach (extending hands and arms in any direction); bend, twist, walk (moving about to accomplish tasks); and lift(raising objects from a lower to a higher position or moving objects horizontally from position to position).