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Cloud Operations Engineer

Kofax

Cloud Operations Engineer

National
Paid
  • Responsibilities

    The Cloud Operations Engineer, Cloud Services assists in the, maintaining the health and availability of the Kofax SaaS Solutions and technology stack.  Engineers are expected to provide system operations and support of the different SaaS solutions operated by the Cloud Services organisation. Cloud Operations Engineers demonstrate technical maturity and the ability to professionally communicate with team members, management, other department personnel, third-party vendors, customers, and partners.  Work effectively in a team environment. Successful candidates demonstrate the ability to apply technology to support the needs of Cloud Solutions customer and partners.

    Key Responsibility:

    Specific responsibilities include, but are not limited to, the following:

    APPLICATION OPERATION DUTIES

    • Attend to escalations from 1-2nd line Support where combined technical understanding, platform, process and application knowledge is needed.
    • Technical Application and Customer deployment

    CLOUD PLATFORM OPERATIONS

    • Monitor system status, activity, performance metrics and capacity
    • Participate in weekly on call rotation
    • Maintain current system patches and updates
    • Be first line of contact for daily operations
    • Manage storage volumes and resources effectively
    • Monitor the elasticity of cloud solutions and report irregularities and identify possible incidents
    • Monitor vendor performance periodically to ensure that service levels and commitments are being met by both sides

    Required Skills Required Experience

    This position requires the following education and experience:

    • Working experience with Azure
    • Working experience with Windows technology
    • Information Technology-related college degree or equivalent work experience
    • Experience with SQL Server
    • Comprehensive understanding of networking protocols
    • Strong technical, analytical, and problem-solving skills
    • Excellent written, verbal, and organizational skills
    • Troubleshoot issues expediently
    • Work collaboratively as part of the Cloud team
    • Escalate support with outside consultants/vendors when necessary
    • Transfer technical knowledge to other team members
    • Prioritize and manage multiple tasks while remaining detail-oriented;
    • Communicate, in writing and orally, in a professional fashion
    • Accurately and professionally document all work.