Job Description

Great things are happening at koi Designs LLC. We are a fashion forward apparel company seeking an E-Commerce Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Responding to incoming customer service inquiries in a timely and thoughtful manner

• Maintaining a positive, empathetic and professional attitude towards customers at all times

• Working between different systems to enter, pull and access customer data

• Keeping detailed records of customer interactions, transactions, comments and complaints

• Comfortable working with computers and web-based systems

• Ability to multi-task, prioritize and extreme attention to detail

• Answer incoming telephone calls to handle service requests from consumers, including information request, data entry, issue resolution requests, etc. and redirect inquiries as appropriate

• Data entry of orders into ERP system

• Outbound calling to customers to respond to inquiries

• Resolve customer complaints

• Bring unresolved customer issues to the Customer Service Manager

• Issue return authorizations and credits when required and appropriate

• Excellent written and verbal communication skills

​QUALIFICATIONS:

• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Reliability - The trait of being dependable and trustworthy.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Communication, Written - Ability to communicate in writing clearly and concisely.

SKILLS & ABILITIES:

• Education : High School Graduate or General Education Degree (GED) required
• Experience : One to two years of customer services experience in apparel preferred
• Computer Skills: Computer proficient (Word, Excel, Adobe Reader); Computer ability will be utilized in use of ERP system (Simparel), e-mail, etc.

Company Description

http://www.koihappiness.com/