• Job Title: Korean Bilingual Service Planning and Admin Support Specialist
• Job Type: Regular Fulltime, Hourly
• Korean Bilingual
• **Bachelor's degree in a relevant field (Business, Operations, Engineering, or similar) with Minimum 5+ years of relevant work experience , ideally in business analysis, operations, or field service support
  **

Location

• 700 Sylvan Ave, Englewood Cliffs, NJ

Benefits

• Medical Insurance (Health, Dental & Vision)
• Paid Time Off
• 401K
• H1B/Green Card Sponsorship for qualified employee
• Hands-on experience at global industry leader Samsung
• Opportunities for career advancement

Compensation

$37-41/hr

Top Skills

• Advanced Excel–based data analysis and reporting (multi-source data, trend analysis, insights)
• Executive-level PowerPoint presentation development
• Bilingual stakeholder communication and project coordination (English/Korean)

Responsibilities

• • Assist the Director of Field Service Operations with administrative, analytical, and strategic support

• Create executive-level reports and formal presentations for senior leadership and Global HQ in Korea

• Perform advanced data analysis to identify trends, opportunities, risks, and operational pain points

• Generate, combine, clean, and analyze data from multiple internal and external sources using advanced Excel

• Prepare and deliver high-quality PowerPoint presentations for internal, customer-facing, and leadership meetings

• Lead or support ad hoc and planned projects involving internal teams, customers, or vendors

• Support B2B post-sales field operations, including warranty and after-sales service analysis for visual display products

• Collaborate cross-functionally with sales, operations, vendors, and partner organizations

• Build and maintain strong working relationships with internal stakeholders, vendors, and B2B partners

• Support service planning initiatives and contribute to process improvement and operational efficiency

Qualifications:

• • Minimum 5+ years of relevant work experience, ideally in business analysis, operations, or field service supportBachelor's degree in a relevant field (Business, Operations, Engineering, or similar)

• Bilingual proficiency in English and Korean (professional reading and writing required; Korean proficiency assessed)

• Advanced to expert-level Excel skills, including data manipulation, reporting, and analysis

• Advanced PowerPoint proficiency, capable of creating executive-level presentations (samples preferred)

• Strong analytical skills with the ability to translate data into insights and recommendations

• Proven project management experience, including planning, execution, stakeholder coordination, and delivery

• Strong relationship-building and networking skills across all organizational levels

• Preferred background in operations, field service operations, or B2B customer service

• Experience with warranty or after-sales service operations is a plus

• Ability to thrive in a fast-paced environment while managing multiple priorities

Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!

Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company.

For more information about JND, please visit www.jndsolutions.com

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