Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Kosich Insurance is a family owned independent insurance agency, established in 1946. RESPONSIBILITIES:

• Our strong customer service reputation is important to us and we are seeking highly motivated customer support representatives to help continue this tradition and compliment our growth.
• The employee will be working with clients and supporting their needs.
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• For those with experience and have a property and casualty license, the transition will involve training on the system and the introduction to the "Kosich Way".
• For those without , there is an extensive training program which will support the efforts of the new employee.
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• The type of individual who thrives in this work environment is one who likes technology, is well organized, has the ability to follow agency procedures, dependable, well-organized, and committed to servicing our clients.

We look forward to meeting you.....