Job Title: Systems Engineer III - Kraft Technology Group
Compensation: Based on Experience
Reports to: Service Manager
Department: Service and Support
Location: Nashville, TN
Kraft Technology Group is looking for a full-time System Engineer capable of providing onsite and remote technical support. The System Engineer III is responsible for the design, integration, implementation, maintenance and ongoing support client environments. This position is part of a talented team of system engineers and administrators that are customer focused.
Educational and Experience Requirements
A degree or diploma in Computer Science, Management Information Systems or related field is desired.
Minimum of 7 years’ experience in technical support with a strong technical diagnosis ability
Three or more required basic industry certifications, such CompTIA A+, CompTIA Network+, CompTIA Security+, or Microsoft Certified Systems Administrator (MCSA) or equivalent. If certifications haven’t been earned prior to the start date, employees must obtain within 6 months.
Three or more advanced industry certifications, such as Microsoft Certified Systems Engineer (MCSE), ITIL, Cisco Certified Network Administrator (CCNA), Fortinet Network Security Expert (NSE), Citrix Certified Associate (CCA) or VMware Certified Professional (VCP) or equivalent. If certifications haven’t been earned prior to the start date, employees must obtain within 12 months.
Primary Responsibilities
Provide Implementation and ongoing support of IT related issues involving Microsoft’s core business applications, as well as virtual environments built on Microsoft, Citrix and VMWare
Design, implementation and Support of various cloud-based solutions such as Office365, Azure, AWS
Network design, implementation, maintenance and support including WAN and LAN connectivity, firewalls, routers, Wi-Fi and security best practices
Design, implementation and support for disaster recovery solutions.
Provide professional and positive client communication, set proper client expectations, maintain appropriate documentation related to all service requests
Serve as liaison between our clients and their IT vendors to resolve issues
Provide leadership for technical services team
Additional Responsibilities
Work with the team to deliver customer solutions and service within service level agreements
Provide on-the-job training to new team members
Enter all time and expenses as they occur.
Continue education and technical knowledge through industry certifications
Rotational on-call schedule
Desired Technical Experience
Project Management/Project Manager
SonicWALL/Fortinet Administration
Datto Implementation and support
ConnectWise Manage and Automate Experience
Financial Services and/or healthcare IT experience
Benefits
Competitive salary based on experience and qualifications.
Discounted health insurance (medical and dental).
Fun working environment and culture.
Great opportunity for advancement.
Mileage and mobile phone reimbursement.
KraftCPAs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.