Job Description

KREX, INC. makes it easy for new car dealerships to offer unbeatable vehicle maintenance and bring customers back for service, tires, and unplanned repairs through our DriveSure brand. By providing a unique suite of benefits with each oil change, DriveSure dealerships stand out from the crowd and create lasting relationships with their customers.

We have an available position for a motivated, enthusiastic and experienced customer service professional to serve as our DEALER SUPPORT REPRESENTATIVE. You will service our dealership customers, execute inside sales and marketing support, and collaborate with our sales and marketing team.

TO THE RIGHT DEALER SUPPORT REPRESENTATIVE WE OFFER:

• Starting salary of $42,000 with bonus opportunities.
• Hybrid working environment provides the ability to work remotely, and/or from our Northbrook, IL office as directed.
• Health, dental, life, disability and vision insurance.
• 401k with company match.
• Paid vacation.
• Culture of exceptional work-life balance.
• Independence in a collaborative environment.
• Tremendous professional growth potential.

RESPONSIBILITIES FOR THE DEALER SUPPORT REPRESENTATIVE INCLUDE:

• Provide support for our dealership customers to allow the sales team to pursue new business opportunities.
• Focus on account management, order processing, sales reporting, sales administration, and new client implementation.
• Report to our sales and marketing team on the needs of our clients, which will provide insights into product enhancements, improved client satisfaction, and future product or service offerings.
• Promote ancillary product lines to organically grow existing relationships.
• Manage marketing campaigns and inbound lead development.
• Use your experience and insight to further develop this role.

REQUIRED SKILLS AND QUALIFICATIONS FOR THE DEALER SUPPORT REPRESENTATIVE INCLUDE:

• 2-3 years of customer service, inside sales support, or account management experience.
• Bachelors degree in Marketing or Business Administration is preferred.
• Experience with CRM programs (ie, Salesforce or Hubspot), Constant Contact, and MailChimp is required.
• Proficiency with Zoom or other online meeting software.
• Highly motivated professional.
• Outstanding written and verbal communication skills.
• Exceptional active listening and interpersonal skills.
• Coachable team player with a positive attitude.
• Disciplined, hardworking, ambitious and detail oriented.
• Can work independently and set own priorities and tasks.
• Willing to be thoroughly trained on Krex, Inc. and the auto industry.

Company Description

Since 1947, Krex, Inc. has been helping new car dealerships provide unbeatable value, allowing them to stand out from the crowd and grow their businesses. In those early days, and for quite some time after, we were focused on delivering high quality automotive chemicals to dealerships’ service departments. Over time, we became famous for Krex® Graphite Engine Lubricant, which allowed dealerships to offer superior engine protection with every oil change. But soon after the turn of the century, we realized we could do more. Dealerships told us that they struggled to keep customers coming back for service. Aftermarket tire and lube shops drew vehicle owners away from dealerships’ service departments. And, even worse, dealerships learned that the customers who went somewhere else for service often never made another purchase from them. We wanted to help, so we created DriveSure. DriveSure is specifically designed to make your dealership the only provider your customers depend on for maintenance, tires, and repairs. We don’t do it through gimmicks, discounts, or spam—but through a truly unique way to offer more value to your customers. DriveSure makes it easy for new car dealerships to provide a unique suite of benefits with each routine maintenance visit. Not only do these benefits encourage customers to return the next time they need scheduled maintenance, they also establish your service department as the go-to place for tires and unplanned repairs. Along with the DriveSure benefits, we provide dealerships with a variety of ways to connect with their customers at the right moments—through mail, email, and even their smartphones. With an unmatched service offering and intelligent marketing solutions, DriveSure dealerships realize measurable increases in returning customers and frequency of service visits and tire sales. We‘re thrilled to have shared in the success and growth of our dealership partners for over 70 years. Here’s to another 70 years of growing together.