QUALITY ASSURANCE AND SUPPORT SPECIALIST

At Kumanu, our focus is creating bigger lives, stronger organizations, and healthier communities by helping people find and live their authentic purpose each day.  We prize ideas, creative problem solving, a vibrant sense of humor, and above all, a passion for the role purpose plays in our lives. 

Kumanu is currently seeking a passionate energetic individual to join our team part-time (approximately 30 hours per week) to provide a combination of quality assurance and technical support for our end users. The position will be remote to start, but eventually located in our Ann Arbor headquarters. 

Responsibilities: 

• Perform quality assurance of the Kumanu software
• Troubleshoot and clearly document quality issues 
• Perform thorough regression testing for any defects
• Work closely with the Kumanu development team to resolve technical issues
• Field incoming support requests (primarily email, occasional phone calls)
• Support users in resolving issues related to using Kumanu products (mobile/web apps) 
• Be the face of Kumanu for one of our most valuable assets: our end-users!

Necessary Skills:

• High attention to detail
• Strong problem-solving skills including identification and diagnosis
• Comfortable with wide variety of mobile and web technologies
• Strong written and oral communication skills 
• Comfortable in a fast paced, highly interactive environment
• Highly organized, self-motivated and able to manage time effectively
• Patience and composure when helping customers who might have little technology experience

Qualifications: 

• Bachelor's Degree in a scientific, technical or engineering field

Bonus Points for:

• Experience with Zendesk or similar customer support tools
• Experience with JIRA or other bug tracking tools

Kumanu is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Kumanu, our vision is to be a place where a diverse mix of talented people want to come, to stay and do their best work to show the world the importance of purpose in our lives.