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Network Administrator

Kumo Cloud Solutions, Inc

Network Administrator

Irvine, CA
Full Time
Paid
  • Responsibilities

    Job Description

    WHAT YOU WILL BE DOING

    · Manage Inhouse technology systems and maintenances

    · Opening new customer service requests in support-ticketing system

    · Assist with new customer equipment configurations and installations, including:

     

    o Switches

    o Routers

    o Wireless access points

    o UPS units

    o Smart PDUs

    o VLANs

    o VOIP

     

    · Assist with configuring and shipping out new customer hardware for remote site deployments

    · Assist with remote network turn-ups with customers and internal Kumo Project Managers

    · Create detailed customer documentation for new deployments, including:

     

    o Equipment make/model

    o IP assignments

    o Configuration information

    o Switch port assignments

     

    · Log network configuration information for new equipment in customer portals

    · Assist with scheduling service calls and installations as needed

    · Handling or assisting with equipment moves, deployment, equipment tracking, requisitions, and/or RMAs as needed

    · Training employees on software and hardware operations and best practices as needed

    · Position is full time and typical hours are 8am-5pm, Monday through Friday (some weekend work or adjusted schedules during the week will be required for customer installations)

    WHAT SKILLS YOU NEED TO SUCCEED:

    · Maintain a positive, customer-oriented attitude when working with customers

    · Strong and concise communication skills (both written and verbal)

    · Strong trouble shooting skills

    · Ability to meet strict project deadlines

    · Strong organizational skills

    · Ability to prioritize and multi-task between projects

    · Ability to work in a team environment or independently

    · Ability to think quickly and work in a fast-paced environment

    · Ability to work a flexible schedule (and some weekend work) for customer installations

    · Must be punctual, responsible, and reliable

    · Proficient with Microsoft Suite programs (Excel, Word, Visio Outlook)

    · Ability to accurately and efficiently configure: switches, Meraki routers, access points, UPS units, Geist smart PDUs